Nichole Caldera
San Antonio,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teacher
NEISD
San Antonio, TX
08.2023 - Current
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Implemented differentiated instruction techniques for various learning styles.
- Maintained accurate records of student performance and attendance.
Teacher
Country home learning center
San Antonio, TX
05.2022 - Current
- Developing, planning, and executing lesson plans according to curriculum standards
- Encouraged critical thinking skills and problem-solving strategies among students.
- Utilized technology-based learning tools to enhance classroom instruction.
Fraud prevention specialist
Conduent
San Antonio, TX
09.2021 - 05.2022
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Implemented anti-fraud measures such as identity verification protocols and real-time alerts on high-risk transactions.
- Followed safety protocols and procedures to safeguard cardholders' funds
Manager/ Bookkeeper
Mardel
Waco, TX
06.2017 - 09.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted daily bookkeeping tasks involving investigation and reconciliation of discrepancies.
Call Center Supervisor
General dynamics Information Technology
Waco, TX
11.2013 - 05.2017
- Implemented effective strategies to enhance agent productivity and meet performance benchmarks.
- Performed root cause analysis to identify opportunities for improvement in operations.
- Created and maintained files on each agent as they related to attendance, production, and reviews
Education
Information Technology
Western Governors University
Salt Lake City, UT07-2024
Associate of Arts in Teaching (Honors) -
McLennan Community College
01.2020
Bachelor of Arts in Educational Studies Elementary Education -
Western Governors University
High School Diploma -
A.J Moore Academy
Skills
- Microsoft Outlook
- Group Instruction
- Curriculum Implementation
- Data-Driven Instruction
- Analytical mindset
Certification
- Certificate of Completion, Business Continuity Awareness
- Certificate of Completion, Supervisor Development: Time Management
- Certificate of Completion, Time Recording for Mangers & Supervisors
Awards
- Spot Award, Outstanding Attendance
- Spot Award, Best Overall Scorecard (2x)
Timeline
Teacher
NEISD
08.2023 - Current
Teacher
Country home learning center
05.2022 - Current
Fraud prevention specialist
Conduent
09.2021 - 05.2022
Manager/ Bookkeeper
Mardel
06.2017 - 09.2021
Call Center Supervisor
General dynamics Information Technology
11.2013 - 05.2017
Information Technology
Western Governors University
Associate of Arts in Teaching (Honors) -
McLennan Community College
Bachelor of Arts in Educational Studies Elementary Education -
Western Governors University
High School Diploma -
A.J Moore Academy
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