Summary
Overview
Work History
Education
Skills
References
Timeline
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LaShae Davis

Winnsboro,South Carolina

Summary

Dynamic Customer Relations Specialist with a proven track record at Agape Hospice Care, excelling in emotional support and complaint resolution. Adept at utilizing analytical skills to enhance service delivery, I consistently achieved high customer satisfaction rates while maintaining strict adherence to HIPAA regulations. Proficient in data entry and fostering collaborative relationships. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

13
13
years of professional experience

Work History

Customer Relations Specialist

Agape Hospice Care
Columbia, SC
11.2022 - Current
  • Answered customer inquiries via telephone, email and in person.
  • Performed administrative tasks such as filing, data entry, and document preparation.
  • Educated patients and families about end-of-life issues and available resources.
  • Provided emotional support for both the patient's family members as well as staff members during difficult times.
  • Performed administrative duties such as completing forms and reports or scheduling appointments when needed.
  • Adhered to established policies, procedures, regulations, laws governing the practice of Hospice Care Services.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Verification Specialist

HireRight Inc.
Columbia, SC
06.2018 - 09.2019
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers professionally by phone, email or in person to provide information and directed to desired staff members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Observed strict procedures to protect sensitive client and applicant information.

Call Specialist/Tier 2 Customer Service Representative

United Way Association of SC
Columbia, SC
11.2012 - 08.2016
  • Achieved and consistently exceeded excellent customer service during routine calls.
  • Assisted 100 recipients in average 8 hour day by answering questions, responding to inquiries and handling telephone requests.
  • Educated recipients on SNAP and Family Independence form completion, and access to services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

Some College (No Degree) - Nursing Education

Midlands Technical College
West Columbia, SC
06.1998

High School Diploma -

Eau Claire High School
Columbia, SC

Skills

  • Proficient in MS Windows
  • Collaborative relationships
  • Telephone etiquette
  • Leadership skills
  • Teamwork abilities
  • Written communication
  • Problem-solving expertise
  • Analytical skills
  • interpersonal communication
  • Complaint resolution strategies
  • Training and mentoring
  • Data entry proficiency
  • Emotional support techniques
  • Communication skills
  • Team collaboration

References

References available upon request.

Timeline

Customer Relations Specialist

Agape Hospice Care
11.2022 - Current

Verification Specialist

HireRight Inc.
06.2018 - 09.2019

Call Specialist/Tier 2 Customer Service Representative

United Way Association of SC
11.2012 - 08.2016

Some College (No Degree) - Nursing Education

Midlands Technical College

High School Diploma -

Eau Claire High School

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LaShae Davis