SARAH HENRY
Gloucester,VA
Summary
A seasoned professional, I have been working in the healthcare field for over two decades, with roles in management, marketing, administration, and customer support. I am currently looking for a remote position that will utilize my wide range of experience in this sector.
Overview
18
18
years of professional experience
Work History
Customer Relations Specialist
Sheltering Arms Institute
01.2022 - Current
- Collect all required patient information, verify health insurance, and ensure the accurate and timely entry of patient data as per established policies and procedures for a 114-bed, inpatient rehabilitation hospital and network of outpatient centers
- Perform referral intake services for Therapy Services Outpatient programs & Physician Services
- Handle all appointment scheduling, initial evaluations, and preregistration duties according to clinic-specific guidelines
- Review physician prescriptions/orders for completeness and accuracy
- Serve as the front-line representative responding to customer inquiries regarding the hospital's many medical services
- Answer phones, log messages, and direct calls to the appropriate department or individual
- Coordinated program and clinical services for a 114-bed, inpatient rehabilitation hospital and network of outpatient centers
- Performed daily marketing activities for case managers, physicians and nurses, including creating brochures and other collateral materials
- Assisted Physical Therapists in the implementation of treatment plans, monitored and documented patient progress according to Medicare guidelines and requirements, maintained accurate and up-to-date patient records, and checked patient discharges on a monthly basis
- Pursued and cultivated new relationships with large industrial-type employers to provide work hardening services for their employees
- Liaised between the hospital's professional staff, case managers, and physicians to ensure complete care coordination of patients
- Responsible for scheduling patients for new and follow-up appointments, and obtaining verification of benefits, medical insurance coverage and necessary prior authorization from insurance companies
Industrial Rehab Specialist
Sheltering Arms Institute
01.2008 - 01.2022
- Helped to increase the Industrial Rehabilitation program's revenue by $50,000 in 2010
- Assisted in developing a computer tracking system for all Industrial Rehabilitation patients
- Implemented a new evaluation process to offer pre-employment screenings for local employers
- Developed a nationwide marketing manual for a world-leading scientific tree and shrub care company
Admissions Director
Parham Healthcare & Rehab Center
01.2007 - 01.2008
- Responsible for managing and directing the admissions process for a short-term rehabilitation and a long-term care facility with 180 beds
- Developed and maintained professional relationships with hospital discharge planners
- Maintained on-going census activity such as admissions, discharges, room transfers, and changes in payment methods
- Made sales calls to medical, insurance, legal and financial professionals, hospital discharge planners and other community contacts
- Supervised, trained, and evaluated patient admissions staff
- Provided healthcare orientation to prospective patients and family members
- Targeted patient admissions to achieve or exceed company's daily admission goal
Education
BACHELOR OF ARTS - BUSINESS MARKETING & MANAGEMENT
Mary Baldwin College
01.2001
HIGH SCHOOL DIPLOMA -
Patrick Henry High School
01.1997
Skills
- MS Office Suite
- MS Access
- Windows XP
- Microsoft Teams
- Oracle Cerner Health
- AAP
- New Innovations
- APPD
- Carelink
- Collaborative hospital and clinic setting
- Managed care
- Patient care
- Physical rehabilitation
- Healthcare program management
- Marketing
- Administrative support
- Customer service
- Benefits and insurance verification
- Prior authorizations
- Staff supervision
- Training
- Evaluation
- Multi-tasking
- Planning
- Organizing
- Time management
- Problem-solving
- Proposing solutions
- Proactive collaboration
- Networking
- Relationship-building
- Interpersonal communication
- Oral communication
- Written communication
- Empathy
- Respect
- Confidentiality
Timeline
Customer Relations Specialist
Sheltering Arms Institute
01.2022 - Current
Industrial Rehab Specialist
Sheltering Arms Institute
01.2008 - 01.2022
Admissions Director
Parham Healthcare & Rehab Center
01.2007 - 01.2008
BACHELOR OF ARTS - BUSINESS MARKETING & MANAGEMENT
Mary Baldwin College
HIGH SCHOOL DIPLOMA -
Patrick Henry High School