Lashala Belue
Duncanville
Summary
Proven Customer Service Expert with a track record of enhancing customer loyalty and resolving complex issues at Verizon and Continuum. Excels in critical thinking and technical support, significantly improving customer satisfaction. Demonstrates exceptional problem resolution skills and active listening, ensuring effective communication and positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FIS GLOBAL
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative Remote
Continuum
01.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Florence High School
Florence AL05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Remote support
- Problem resolution
- Technical troubleshooting
- Technical support
- Call center experience
- Customer service expert
- Conflict resolution
- Computer proficiency
- Call management
Timeline
Customer Service Representative
FIS GLOBAL
12.2022 - Current
Customer Service Representative Remote
Continuum
01.2020 - 12.2022
High School Diploma -
Florence High School
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