Lashala Belue
Duncanville,US
Summary
Staffing Assistant with over two years of experience in records management and HR administration, excelling in enhancing recruitment quality and supporting employee relations. Demonstrates strong problem-solving and customer service skills, ensuring confidentiality, and effective communication. Committed to fostering a collaborative workplace culture and improving administrative processes, with a focus on streamlining operations and enhancing team efficiency.
Overview
15
15
years of professional experience
Work History
Staffing Assistant
Onin Staffing
McCalla, AL
05.2023 - Current
- Maintain HR records, ensure confidentiality, and support employee relations.
- Answer inquiries via phone, email, and in-person, enhancing communication.
- Review resumes to identify qualified candidates, improving recruitment quality.
- Facilitate employee onboarding processes, enhancing new hire experiences and fostering a positive workplace culture.
- Coordinate communication between management and staff, addressing employee concerns and promoting a collaborative environment.
Patient Referral Coordinator
GI Associates of West Alabama
Northport, AL
10.2022 - 05.2023
- Managed appointment cancellations, rescheduling, and waitlist requests from patients.
- Coordinated patient referrals to specialists and other healthcare providers.
- Verified insurance coverage for each patient prior to scheduling appointments.
- Maintained accurate and up-to-date patient records in electronic health system.
- Assisted with obtaining authorizations from insurance companies for specific procedures or tests.
- Conducted phone calls to remind patients of upcoming appointments or schedule changes.
- Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
- Streamlined patient referral processes, enhancing communication with specialists and improving patient access to timely care.
- Fostered positive patient relations through effective communication, leading to increased patient satisfaction and trust.
- Verified insurance coverage accurately prior to appointments, reducing administrative delays and enhancing operational efficiency.
Sales/Technical Customer Service Representative
Verizon Wireless
Tuscaloosa, AL
01.2021 - 10.2022
- Resolved complex technical issues, enhancing customer satisfaction and retention.
- Achieved top sales performance, boosting revenue through effective cross-selling.
- Utilized analytical skills to identify customer needs, tailoring solutions effectively.
- Collaborated with team to streamline processes, improving service efficiency.
- Implemented feedback mechanisms, leading to significant improvements in service quality.
The Legacy Connection
Billing Specialist/Answering Service
Tuscaloosa , AL
09.2017 - 12.2021
- Reviewed invoices for accuracy and compliance with company policies.
- Processed billing statements for clients using accounting software.
- Managed high-volume inbound calls with professionalism and accuracy.
- Assisted customers by providing timely information and resolving inquiries.
- Documented customer feedback for continuous improvement of services offered.
- Trained new operators on call protocols and best practices for service excellence.
Accounts Specialist
FIS Global
Northport, AL
06.2015 - 01.2016
- Managed assigned accounts, monitoring billing activity and resolving payment delays.
- Researched unpaid claims and coordinated with clients, vendors, and insurers to secure payment.
- Entered, updated, and tracked account data in multiple internal systems with a high degree of accuracy.
- Consistently achieved goals for cash collections, account aging, and productivity.
- Suggested process improvements to reduce claim backlogs and improve efficiency.
Claims Support Specialist
N.E.W.
Tupelo, MS
08.2013 - 05.2015
- Processed warranty and service claims from start to finish, verifying documentation and ensuring compliance with company guidelines.
- Reviewed claim status daily, working with service providers and insurers to expedite resolutions.
- Researched and addressed discrepancies, improving claim turnaround time.
- Met individual and departmental performance targets for claim processing accuracy and timeliness.
- Provided excellent customer support, explaining claim decisions and next steps clearly.
Customer Service Representative
Walgreens Call Center
Muscle Shoals, AL
11.2010 - 07.2013
- Handled high-volume inbound calls, assisting customers with billing questions, insurance verification, and account status updates.
- Researched account issues using multiple software systems, ensuring timely and accurate resolution.
- Followed up on outstanding balances and insurance claims, reducing aging accounts through consistent communication.
- Maintained detailed account notes to support accurate records and reporting.
- Built strong customer relationships by resolving issues professionally and efficiently.
Education
Associate of Arts - Information Technology
Strayer University
Birmingham, AL09-2025
High School Diploma -
Florence High School
Florence, ALSkills
- Compensation Payroll
- HR administration
- Records Management
- Administrative Support
- Insurance Verification
- HIPAA Compliance
- Customer Service
- Technical Support
- Problem Solving
- Documentation
- Sales
Personal Information
Title: Staffing Assistant
Timeline
Staffing Assistant
Onin Staffing
05.2023 - Current
Patient Referral Coordinator
GI Associates of West Alabama
10.2022 - 05.2023
Sales/Technical Customer Service Representative
Verizon Wireless
01.2021 - 10.2022
The Legacy Connection
Billing Specialist/Answering Service
09.2017 - 12.2021
Accounts Specialist
FIS Global
06.2015 - 01.2016
Claims Support Specialist
N.E.W.
08.2013 - 05.2015
Customer Service Representative
Walgreens Call Center
11.2010 - 07.2013
Associate of Arts - Information Technology
Strayer University
High School Diploma -
Florence High School
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