LaShana Nash
Wauwatosa ,WI
Summary
I am very determined, passionate, and dependable candidate for this position. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.
Overview
17
17
years of professional experience
Work History
Security Officer
Allied Universal Security
Milwaukee, WI
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols and surveillance using company vehicle, bicycle, and on foot.
- Delivered outstanding customer service by addressing visitor inquiries regarding facility safety.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Answer phone
- Checked and verified photo identification prior to granting facility access.
Patient Service Representative-Obgyn
Madison Medical Affiliates
Milwaukee, WI
01.2023 - 10.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative
Advocate Aurora Health Care
Menomonee Falls, WI
10.2022 - 02.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Shipping Clerk
Alpha Source Inc.
04.2018 - 10.2022
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Inventory/Demos
CDS Service
03.2017 - 12.2021
- Inventory associates will be using basic math to add inventory Associates communicate with co-workers, the home office and others to make sure that accurate records are being made of inventory
- Associates need to make sure not to miss any details when counting orders and taking stock
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Machine operator
Tree House
01.2014 - 10.2016
- To inspect the chips
- Do a check for the season have to be the right number by the guide line
- Breakage you have to open the bag that all the good chips and do a tester by their guide line by every hour
- Watch the line for bad chips
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Kept detailed production records and identified hold-ups
- Complied with company and OSHA safety rules and regulations
- Operated machining equipment safely with team of operators
Data Entry
Buy Seasons
09.2010 - 12.2010
- Read source documents including canceled checks, sales reports and entered data in specific data fields
- Selected materials needed to complete work assignments
- Compared data with source documents and reviewed data prior to entry
- Located and corrected data entry errors and reported them to supervisors.
- Completed data entry tasks with accuracy and efficiency
- Applied data entry knowledge skills to resolve indecipherable or garbled messages
Packer
QTI Employment Group
09.2009 - 08.2010
- Determined proper storage methods, identification, and stock location based on environment factors and physical capabilities of facilities
- Marked stock items using identification tags, stamps, electric marking tools, and other labeling equipment
- Pack and unpacked items to be stocked and shipped the product to different locations
- Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Completed daily orders with expert picking and packing of shipments
- Complied with safety, health and environmental regulations as prescribed by law
Carrier
United States Post Office
09.2008 - 07.2009
- Sorted mail for delivery and arranged it in delivery sequence
- Delivered to residences and business establishments along specified routes by walking and driving
- Held mail for customers who were away on vacation or made prior requests, turned in money and receipts collected along mail routes
- Obtained signed receipts for registered, certified, and insured mail, collected associated changes; and completed any necessary paperwork
- Recorded address changes and redirected mail for those addresses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs
- Communicated customer complaints, requests and feedback to company management for swift resolution
Education
High School Diploma -
Bryant & Stratton College Bayshore Town Center
Milwaukee, WI06.2024
High School Diploma -
Holy Redeemer High School
Milwaukee06.2015
Skills
- Order Picking and Processing
- Shipping and receiving
- Promotional understanding
- Sales expertise
- Complaint resolution
- Report preparation
- Documentation and reporting
- Customer/Client relations
- Travel planning
- Professional demeanor
- Telephone etiquette
- Office administration
- Maintains confidentiality
- Word processing
- Professional and mature
- Patient greeting
- System updates
- Appointment Scheduling
- Eligibility Determination
- Customer Service
- Office Administration
- Patient confidentiality
- Medical terminology knowledge
- Patient Intake
- Patient check-in
- Customer service
- HIPAA compliance
- Insurance verifying
- Directing callers
- Patient admitting
- Multitasking and organization
- Patient registration
- Administrative support
Timeline
Security Officer
Allied Universal Security
11.2024 - Current
Patient Service Representative-Obgyn
Madison Medical Affiliates
01.2023 - 10.2024
Patient Service Representative
Advocate Aurora Health Care
10.2022 - 02.2023
Shipping Clerk
Alpha Source Inc.
04.2018 - 10.2022
Inventory/Demos
CDS Service
03.2017 - 12.2021
Machine operator
Tree House
01.2014 - 10.2016
Data Entry
Buy Seasons
09.2010 - 12.2010
Packer
QTI Employment Group
09.2009 - 08.2010
Carrier
United States Post Office
09.2008 - 07.2009
High School Diploma -
Bryant & Stratton College Bayshore Town Center
High School Diploma -
Holy Redeemer High School