Lashanda Edwards
Camden,NJ
Summary
Highly ambitious and interested in gaining further experiences. Knowledgeable in financial products, banking regulations and customer service, highly skilled at supervising teller teams and ensuring compliance with banking procedures and protocols. I believe team work assist in building knowledge and consider myself a very motivated and ambitious individual who's eager to take on higher responsibilities.
Overview
9
9
years of professional experience
Work History
Lead Member Service Representative
First Harvest Credit Union
Deptford , NJ
01.2023 - Current
- Help members resolve account problems and navigate internal systems.
- Lead and oversees successful on boarding of new membership/ new account activities in the branch, monitoring and controlling vault activity, daily balancing.
- Answers technical questions and gives transaction overrides.
- Assist the Branch management to oversee the member services and teller services staff and operation to ensure member requests are handled in a prompt, accurate and professional manner with the highest level of member services.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Enhanced member relationships by providing excellent service during each interaction.
- Assists team and members with complex loan requests and transactions
- Has thorough knowledge of consumer loan process, personal loans, Home equity line of credit, wire transfers, Ira accounts, credit cards, auto loans etc.
- May act in the capacity of the assistant manager in her absence
- Performs other duties as assigned
Associate Banker
Rocket Mortgage
Remote, Detroit
11.2021 - 08.2022
- Obtained NMLS identification (registered) completed 20 hours of SAFE training
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Developed culture of success rewarding performance, productivity and sales results.
- Listened carefully to customer complaints, maintained strong call control and swiftly resolved issues by taking appropriate action through scripts to address problems.
Inside Sales Representative
Aluminum Shapes
Pennsauken, NJ
10.2016 - 11.2021
- Contacted new and existing customers to discuss product and service solutions.
- Collaborated with team members to determine strategic sales approaches.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Communicated with repeat customers to build long-term relationships.
Customer Service Representative
TD Bank
Camden, NJ
Apr2016 - Nov2017
- Advised customers on bank products, services and financial planning options.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- cashed checks, accepted deposits, issued cashiers checks, money orders cash advances, and fund transfers
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Achieved or exceeded personal sales goals on consistent basis.
- Offered every customer exceptional service
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Camden High School
Camden, NJ06.2008
Skills
- Sales expertise
- Microsoft, Excel, Power Point
- Strong knowledge of the mortgage industry
- Decision-making
- Excellent communication skills
- Notary Public #50227189
- Strong sense of banking ethics
- Organizational skills
- Exceptional customer service
- Relationship building
- Coachable
- Persuasive phone presence to over come objectives
- Multitasking
Timeline
Lead Member Service Representative
First Harvest Credit Union
01.2023 - Current
Associate Banker
Rocket Mortgage
11.2021 - 08.2022
Inside Sales Representative
Aluminum Shapes
10.2016 - 11.2021
Customer Service Representative
TD Bank
Apr2016 - Nov2017
High School Diploma -
Camden High School