LaShanda Jones
Lithonia,GA
Summary
Experienced operations manager with a strong record in budget control, invoice processing, payroll administration, and team coordination. Known for improving daily operations, strengthening client relationships, and keeping projects on schedule.
Overview
15
15
years of professional experience
Work History
Owner/Operations Manager
LSJ Management Group
Lithonia, Georgia
02.2018 - Current
- Managed daily operations of the business, including hiring and training staff.
- Direct daily operations across LSJ Management Group properties and support teams.
- Direct daily operations across LSJ Management Group client accounts and projects.
- Supervised staff tasks and reinforced company standards across LSJ Management Group sites.
- Supervise staff schedules, task assignments, and workplace coverage.
- Oversaw project execution and ensured on-time completion by monitoring phase progress and workmanship.
- Managed budgets and expense records, ensuring financial accuracy for LSJ Management Group operations.
- Built client relationships, resolving service issues to enhance client satisfaction for LSJ Management Group.
- Maintain relationships with existing clients by providing superior customer service.
General Manager
JDH Developers
Kennesaw, Georgia
01.2026 - 07.2026
- Coordinated daily activities among JDH developers, project teams, and office staff to enhance project alignment.
- Facilitated budget reviews, tracked expenses, and processed vendor invoices to ensure financial accuracy in development work.
- Identified workflow issues and communicated concerns to senior leadership to promote operational improvements.
- Scheduled and organized meetings with contractors, clients, and internal leadership to facilitate project discussions. with contractors, clients, and internal leadership.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Operations Manager
Stablegold Hospitality
Atlanta , Ga
08.2014 - 02.2018
- Directed operations staff by providing guidance, training, and support to meet company objectives.
- Monitored and improved the efficiency of processes and team performance to enhance customer service.
- Implemented policies and standard operating procedures to manage quality and logistics while enhancing customer service.
- Coordinated with sales, marketing, finance, and human resources to streamline operations.
- Managed staffing needs through recruitment, selection, onboarding, and training, and handled disciplinary actions.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Collaborated with the management team on long-term strategic planning initiatives for the organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Front Desk Receptionist
Stablegold Hospitality
Atlanta , Ga
03.2012 - 08.2014
- Greeted guests and provided front desk support, enhancing guest experience at Stablegold Hospitality hotels.
- Handled guest questions and resolved service requests promptly.
- Scheduled guest reservations and updated booking records.
- Answered phone calls and routed messages through switchboard systems.
- Processed payments and prepared daily front desk paperwork.
- Maintained organized reception area, ensuring prompt attention for all guests.
- Coordinated with housekeeping and maintenance teams on room status.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, ensuring balanced register at end of each shift.
Education
Some College (No Degree) - Business Management
Atlanta Technical College
Atlanta, GASkills
- Financial oversight
- Vendor invoice management
- Payroll management
- Staff training
- Staff scheduling
- Operational strategy
- Client engagement
Timeline
General Manager
JDH Developers
01.2026 - 07.2026
Owner/Operations Manager
LSJ Management Group
02.2018 - Current
Operations Manager
Stablegold Hospitality
08.2014 - 02.2018
Front Desk Receptionist
Stablegold Hospitality
03.2012 - 08.2014
Some College (No Degree) - Business Management
Atlanta Technical College