Summary
Overview
Work History
Education
Skills
Timeline
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LaShanda Moore

LaShanda Moore

Lynchburg

Summary

Dedicated Patient Service Representative with expertise in HIPAA compliance and insurance verification at Johnsons Health Center. Proven ability to enhance patient trust through empathetic communication and efficient record management. Skilled in streamlining documentation processes, ensuring confidentiality while improving access for healthcare providers. Committed to delivering exceptional customer service and support.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Johnsons Health Center
02.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Patient Records

Call 4 Health
03.2021 - 02.2023
  • Streamlined documentation processes, enhancing efficiency without compromising accuracy or completeness of patient records.
  • Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
  • Managed patient records diligently, maintaining confidentiality while ensuring easy access for authorized individuals.
  • Updated patient records accurately, ensuring timely communication of critical test results to healthcare providers.

Personal Care Assistant

Personal Partnership
07.2019 - 03.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Diploma - Medical Office Assistant

National University
Lynchburg, VA
02-2013

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying

Timeline

Patient Service Representative

Johnsons Health Center
02.2023 - Current

Patient Records

Call 4 Health
03.2021 - 02.2023

Personal Care Assistant

Personal Partnership
07.2019 - 03.2022

Diploma - Medical Office Assistant

National University

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LaShanda Moore