Lashanda Murphy
Hickory,NC
Summary
Well-organized and skilled at providing customers with accurate and quick service. Offering 10+ years of experience in customer service, preparing food and stocking and organizing deliveries. Team player dedicated to adhering to strict service standards.
Overview
16
16
years of professional experience
Work History
Deli Clerk
Walmart
Hickory, NC
12.2022 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Biscuit Maker
Bojangles'
Hickory, NC
03.2022 - 11.2022
- Maintained accurate inventory of baking supplies and ingredients.
- Delivered prepared bakery products quickly to customers, restaurants and convenience centers.
- Worked effectively under pressure during peak production periods while remaining focused on delivering exceptional results for customers.
- Collaborated with team members to maintain a clean and safe working environment, ensuring adherence to food safety regulations.
- Quickly learned new methods to produce finished products more efficiently while also reducing waste.
Customer Service Representative
FIserv
Hickory, NC
07.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Concentrix
Hickory, NC
01.2018 - 07.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Listened attentively to customer needs and concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front End CSA
Lowe's Hardware
02.2013 - 03.2016
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Connected with customers by listening to concerns and answering questions.
Direct Care Educator
Skill Creations
03.2010 - 11.2010
- Worked one on one with clients with disabilities and that were Mentally Handicapped
- Transported to doctor appointments
- Changed diapers, prepared meals, and did necessary duties that were needed to do
- Administered Medications.
- Monitored student progress and adjusted instruction to meet individual needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
Residential Counselor
CRBTA
Morganton NC
02.2008 - 04.2010
- Transported to doctor appointments and back and forth to school
- Prepared meals, cleaned house
- Administered Medications
- Recorded and documented all behaviors according to policy.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed and maintained relationships with community resources to provide additional support services.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Education
No Degree - Human Services
Catawba Valley Community College
Hickory, NC01.2025
High School Diploma -
Freedom High School
Morganton, NC06.2000
Skills
- Supervisory Skills
- Highly motivated, dependable, goal-oriented, and flexible
- Reports to work prior to start of shift
- Courteous, patient, and respectful of client concerns
- Hard worker, contributes more than asked
- Customer Service
- Food safety knowledge
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
Volunteer Experience
12/2011, 03/2012, Outreach Center Job Training Program, Morganton, N.C., Worked in distribution center, cleaned, stocked, and organized.
References
- Dr. Marla Patchel, Veterinarian USDA, (828) 448-2800
- Eleanor Byrd, Retired Teller BB&T, (828) 324-1649
- Rhonda Wright, Retired RN Broughton, (828) 433-7301
Timeline
Deli Clerk
Walmart
12.2022 - Current
Biscuit Maker
Bojangles'
03.2022 - 11.2022
Customer Service Representative
FIserv
07.2019 - 11.2021
Customer Service Representative
Concentrix
01.2018 - 07.2019
Front End CSA
Lowe's Hardware
02.2013 - 03.2016
Direct Care Educator
Skill Creations
03.2010 - 11.2010
Residential Counselor
CRBTA
02.2008 - 04.2010
No Degree - Human Services
Catawba Valley Community College
High School Diploma -
Freedom High School