LaShanda Savage
Memphis,TN
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Intake Case Manager
Still Waters Home Health Agency
Memphis, TN
11.2021 - Current
- Provided ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed.
- Strengthened relationships with community partners by actively participating in networking events and maintaining open lines of communication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented new training materials for staff, enhancing their knowledge of internal processes and industry best practices.
- Conducted regular audits of case files, ensuring compliance with regulatory requirements and adherence to agency policies.
- Streamlined reporting procedures, resulting in more accurate data tracking and faster report generation for stakeholders.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Maintained detailed, accurate records of all client interactions, ensuring seamless handoffs between team members when necessary.
- Enhanced case management services by collaborating with multidisciplinary teams to develop comprehensive care plans.
Call Center Supervisor
Stanley Security
09.2019 - Current
- Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments based on current activity and staffing levels
- Provides coaching and address performance and behavioral concerns to all monitoring specialists
- Assists, as needed, with the interviewing of candidates for open positions
- Serves as general liaison for employee, customers and visitors; answers questions, provides information, directs problems to appropriate party
- Applies procedural knowledge and works with in company policy to improve individual employee performance via monthly one-on-one meetings.
Operations Manager, Customer Experience
Savage Logistics LLC
Memphis, TN
01.2016 - 10.2019
- Liaised between internal and external stakeholders, providing updated project status and performance reports
- Monitored daily and weekly schedules and monthly calendar obligations for 10 truck drivers
- Make sure drivers have an original load and back haul
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions
- Processed financial documents including contracts, expense reports and invoices.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science in Healthcare Management -
Baptist College of Health Sciences
Memphis, TN06.2011
Skills
- Leadership/Management
- Conflict Resolution/Mentorship
- Microsoft Office/Problem Solving
- Written/Oral Communication
- Customer Service/Dispatching
- Planning/Organizing
- Client Advocacy
- Proficient in Salesforce
Timeline
Intake Case Manager
Still Waters Home Health Agency
11.2021 - Current
Call Center Supervisor
Stanley Security
09.2019 - Current
Operations Manager, Customer Experience
Savage Logistics LLC
01.2016 - 10.2019
Bachelor of Science in Healthcare Management -
Baptist College of Health Sciences