Lashanda Savage
Memphis,US
Summary
Well-organized administrative professional bringing excellent multitasking abilities, developed several years of leadership, customer service, logistics, dispatch, medical office, and administrative experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning, and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Intake Case Manager
Still Waters Home Health Agency
11.2021 - Current
- Provided ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed.
- Strengthened relationships with community partners by actively participating in networking events and maintaining open lines of communication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented new training materials for staff, enhancing their knowledge of internal processes and industry best practices.
- Conducted regular audits of case files, ensuring compliance with regulatory requirements and adherence to agency policies.
- Streamlined reporting procedures, resulting in more accurate data tracking and faster report generation for stakeholders.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Maintained detailed, accurate records of all client interactions, ensuring seamless handoffs between team members when necessary.
- Enhanced case management services by collaborating with multidisciplinary teams to develop comprehensive care plans.
Call Center Supervisor
Stanley Security
09.2019 - 03.2025
- Provide work directions and assignments to monitoring specialists to handle various customer and phone queue assignments, based on current activity and staffing levels.
- Provides coaching and addresses performance and behavioral concerns for all monitoring specialists.
- Assists, as needed, with the interviewing of candidates for open positions.
- Serves as a general liaison for employees, customers, and visitors; answers questions, provides information, and directs problems to the appropriate party.
- Applies procedural knowledge and works within company policy to improve individual employee performance via monthly one-on-one meetings.
Operations Manager, Customer Experience
Savage Logistics LLC
01.2016 - 10.2019
- Liaised between internal and external stakeholders, providing updated project status and performance reports.
- Monitored daily and weekly schedules and monthly calendar obligations for 10 truck drivers.
- Make sure drivers have an original load and back haul.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Processed financial documents including contracts, expense reports and invoices.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented data-driven strategies for continuous improvement in customer experience metrics.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Healthcare Management
Baptist College of Health Sciences
Memphis, TNSkills
- Leadership
- Management
- Conflict resolution
- Mentorship
- Microsoft Office
- Problem Solving
- Written Communication
- Oral Communication
- Customer service
- Dispatching
- Planning
- Organizing
- Salesforce
- Project Management
- Payroll
- Case management
- Training development
- DOD Certification
Timeline
Intake Case Manager
Still Waters Home Health Agency
11.2021 - Current
Call Center Supervisor
Stanley Security
09.2019 - 03.2025
Operations Manager, Customer Experience
Savage Logistics LLC
01.2016 - 10.2019
Bachelor of Science - Healthcare Management
Baptist College of Health Sciences