SHANNON WASHINGTON
Memphis,TN
Summary
Organized social services professional with experience in child welfare case management, eligibility counseling, and quality testing. Supports families through safety planning, home visits, referrals, and timely documentation while using strong judgment, customer service, and problem-solving skills to keep cases moving and records accurate.
Overview
24
24
years of professional experience
Work History
Case Manager I
Department Of Children Services
Memphis, TN
01.2023 - Current
- Initiates timely, face-to-face responses to screened-in reports of alleged child maltreatment
- Conducts assessments that identify and address safety concerns by immediately developing and implementing safety plans
- Conducts diligent search efforts to locate the child/family when unable to make contact
- Partner with children and parents in the development and utilization of the Family Functioning Agreement, Action Plan, and Permanency Plan to achieve desired individual and family level outcomes
- Ensures the frequency and quality of visits with children, fathers, mothers, and caretakers are sufficient to ensure safety, permanency, and well-being
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
Quality Chemist
Bpi Coatings
Olive Branch, MS
12.2020 - 12.2022
- Test raw materials, work-in-process, and finished products for a variety of characteristics including color, moisture, expansion, viscosity, pH, weight, flow, set time, etc. to ensure product quality is within approved specifications.
- Work with Batching and Production to evaluate test data on any out-ofspecification or non-conforming product to immediately resolve issues; add adjustments to work-in-process batches; stop production based on test results.
- Recorded data and prepared reports on test results in compliance with standards; released products or investigated non-conformance, documenting findings for management action.
- Conduct laboratory batches in preparation for commercialization or certification of new products.
- Operated scales, calipers, titrators, spectrometers, ovens, and viscometers; calibrated and verified equipment to ensure accurate testing results.
- Maintained quality documents and records in compliance with ISO 9001 and BPI standards; stored and retrieved test and production data for quality assurance.
- Stored test samples according to BPI policy for future analysis. for the shelf life of products and in accordance with BPI policy
Eligibility Counselor II
Department of Human Services
Memphis, TN
06.2002 - 10.2020
- Educated clients on resources and programs to maximize access to housing assistance, rent and utility support, job skills training, transportation, clothing, childcare, and food banks.
- Recommended life choices to enhance client outcomes and maintain self-sufficiency by assessing situations and compliance with program requirements and classes.
- Interviewed clients to determine the needed social services by maintaining a filing system to keep up with cases.
- Answered questions and responded to inquiries to deliver a high level of service to clients.
- Successfully led key pilot projects which resulted in a procedural process to better serve the clients.
- Assigned responsibilities to team members to ensure timely completion of projects. within unit and facilitated trainings and meetings.
Education
Bachelor of Arts - Elementary Education
Cambridge College
Cambridge, MA01-2015
Bachelor of Arts - Human Resource Management
Webster University
St Louis, MO05-2010
Bachelor of Science - Biology
Rust College
Holly Springs, MS04-2000
Skills
- Intervention Plans
- Safety planning
- Family service plans
- Client interviews
- Case documentation
- Report writing
- Record management
- Decision making
- Problem resolution
- Time Management
- Organization
- Multitasking
- Team Leadership
- Customer service
- Critical thinking
- Active listening
- Home visits and inspections
Timeline
Case Manager I
Department Of Children Services
01.2023 - Current
Quality Chemist
Bpi Coatings
12.2020 - 12.2022
Eligibility Counselor II
Department of Human Services
06.2002 - 10.2020
Bachelor of Arts - Elementary Education
Cambridge College
Bachelor of Arts - Human Resource Management
Webster University
Bachelor of Science - Biology
Rust College