Tiera Francis
10 Harris Lane ,NY
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager I
New York State Unified Court System
White Plains , NY
10.2021 - Current
- Assist with data collection
- Conduct observed drug testing
- Serve as a liaison ensuring veterans are connected to resources in the community and within the agency
- Report participant compliance on programs in court and recommending rewards and sanctions
- Make preliminary case recommendations to the court by determining progress and need for services
- Provide case management and monitor services to veterans who have become involved in the criminal justice system and are struggling with substance abuse and/or mental health issues (including interviewing participants to determine need for services, referring participants to services, conducting psycho-social evaluations and preparing reports)
- Perform community outreach to raise awareness of the court
ABA Behavior Therapist
A&J Behavioral Health Inc
Bellmore, NY
11.2017 - Current
- Maintain neutrality when supporting patients despite difficult behavior
- Acquire baseline data and implement approved programs using behavioral technology appropriately, neutrally and consistently
- Implement individualized treatment plans developed by clinical supervisors to serve patients with diverse needs
- Develop and maintain clear, individualized documentation on each patient
- Help client develop communication skills through counseling
Assistant Behavior Intervention Specialist
YAI Seeing Beyond Disabilities
Mamaroneck, NY
08.2018 - 10.2021
- Assisted in developing treatment plans
- Interviewed residents to determine need for services
- Prepared written reports and maintained files
- Provided direct supervision and therapeutic intervention to adults
- Supported residents in achieving their treatment goals and employment goals
Teacher's Aide
New York School For The Deaf
White Plains, NY
11.2016 - 06.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Supported student learning objectives through personalized and small group assistance
- Aided students in teaching cognitive and developmental milestone
- Promoted physical, mental and social development using classroom games and activities
Life Coach
Xposure Foundation
White Plains, NY
09.2016 - 06.2017
- Helped clients build life management and coping skills to handle daily needs and specific stressors
- Encouraged clients to set and achieve reasonable goals on weekly basis
- Facilitated group sessions and learning discussions to further objectives
- Connected clients with available resources to improve plan success
Education
Bachelor Of Arts - Communication Sciences And Disorders
SUNY College At Plattsburgh
Plattsburgh, NY05.2016
Skills
- Alcohol and Substance Abuse
- American Sign Language
- Autism
- Case Planning and Management
- Case Management Tracking
- Client Advocacy
- Community Outreach
- Crisis Intervention
- Family Training
- Intervention Plans
- Interviewing Individuals
- Multitasking and Organization
- Service Referrals
- Records Management
Certification
- AMAP
- First Aid/CPR Certified
- Mental Health First Aidwr
- SCIP-R
Timeline
Case Manager I
New York State Unified Court System
10.2021 - Current
Assistant Behavior Intervention Specialist
YAI Seeing Beyond Disabilities
08.2018 - 10.2021
ABA Behavior Therapist
A&J Behavioral Health Inc
11.2017 - Current
Teacher's Aide
New York School For The Deaf
11.2016 - 06.2017
Life Coach
Xposure Foundation
09.2016 - 06.2017
Bachelor Of Arts - Communication Sciences And Disorders
SUNY College At Plattsburgh
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