Victoria Dianne Richardson
Memphis,TN
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
10
10
years of professional experience
Work History
Intake Case Manager
Shelby County Child Support Services
Memphis
12.2023 - Current
- Assessed client needs, developed individualized service plans, and monitored progress towards goals.
- Evaluated potential eligibility for various programs offered by the organization.
- Provided consultation and training to staff members regarding best practices in intake assessment techniques.
- Directed activities of professional and technical staff members and volunteers.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Facilitated group sessions on topics such as life skills development and anger management.
- Provided crisis intervention services and facilitated referrals to community resources.
- Recruited, interviewed, and hired volunteers and staff.
Health Coordinator
St Francis Hospital
Memphis
01.2023 - 12.2023
- Developed medical programs that promoted community health and research.
- Created and maintained databases to track program progress and outcomes.
- Explained policies, procedures and services to patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
ER Financial Counselor
Methodist University Hospital
Memphis
02.2021 - 12.2022
- Identified new business opportunities through networking and referrals.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
- Prepared detailed reports summarizing each client's progress towards meeting their goals.
- Negotiated with product providers to secure optimal terms and conditions for clients.
- Reviewed and verified financial data to determine program eligibility.
- Developed and maintained strong client relationships through exceptional service and communication.
Intake Clerk
Springs of Broadway Health & Rehabilitation
West Memphis, Arkansas
12.2020 - 12.2021
- Educated families about how to advocate for their loved ones who are receiving mental health services.
- Addressed and resolved client concerns or complaints related to the intake process.
- Monitored progress toward meeting identified goals on a regular basis.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Provided education about mental health issues and available resources within the community.
- Maintained confidentiality of client information according to HIPAA guidelines.
Medical Front Desk Receptionist
The Urology Group, PC
Southaven, MS
06.2016 - 06.2017
- Answering telephone calls and dealing with face to face enquiries
- Explaining the practice procedures to new patients
- Dealing with all requests in an efficient and courteous manner
- Opening post and forwarding it onto the relevant parties
- Scheduling appointments for patients
- Maintaining a clean reception area to show a professional image
- Assisted with the organization and maintenance of inventory and office supply
- Arranging for clinical nurses to check a patient’s blood pressure, height and weight
- Receiving urine and blood samples for office lab
- Screening enquiries for the doctors and medical staff
- Checking patients in and out
- Accurately collecting information and personal details about patients
- Arranging any necessary follow up appointments for patients with satellite offices for diagnostic testing
- Ensuring that all medical samples are correctly labelled
- Filing away the results of tests
- Liaising with couriers and delivery companies
- Arranging prescriptions for patients
- Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies
- Medical billing (entry level)
- Collections of copayments, deductibles and patient balances
- Collected patient information, verified insurance and coordinate with previous care practitioners
- Annual updates of patients confidentiality notices for HIPAA (Health Insurance Portability and Accountability Act of1996)
- OSHA Training (Occupational Safety and Health Administration)
Cashier
Kroger
Memphis, TN
11.2014 - 05.2016
- Meet and Greet customers
- Ring up purchases, handle returns
- Answer questions about products, polices and services
- Maintain a clean work environment
Education
High School Diploma -
Whitehaven High School
05-2016
Some College (No Degree) - General Education
Southwest Community college
Memphis, TNSome College (No Degree) - Criminal Justice
Lane College
Jackson, Tn Skills
- Client advocacy
- Case assessment
- Professionalism and ethics
- Client assessment
- Analytical skills
- Resource development
- Attention to detail
- Human resources
- Active listening
- Multitasking capacity
- Team building
- Communication
- Multitasking Abilities
- Confidentiality
- Cultural history
- Follow-up skills
- Proficient in [software]
- Effective customer communication
- Multitasking
Timeline
Intake Case Manager
Shelby County Child Support Services
12.2023 - Current
Health Coordinator
St Francis Hospital
01.2023 - 12.2023
ER Financial Counselor
Methodist University Hospital
02.2021 - 12.2022
Intake Clerk
Springs of Broadway Health & Rehabilitation
12.2020 - 12.2021
Medical Front Desk Receptionist
The Urology Group, PC
06.2016 - 06.2017
Cashier
Kroger
11.2014 - 05.2016
High School Diploma -
Whitehaven High School
Some College (No Degree) - General Education
Southwest Community college
Some College (No Degree) - Criminal Justice
Lane College