Michelle Martinez
Wellington,CO
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
LTSS Intake Case Manager
Foothills Gateway Inc
03.2024 - Current
- Case manager for the long term care programs offered through the Medicaid programs for individuals needing assistance in their home.
- Assess functional ability of individuals for nursing home or in-home assistance over the phone.
- Provide guidance and assist with the Medicaid process, provide information and referrals regarding community resources.
- Enter information into data bases accurately and timely.
- Assist families in understanding options available and how to better protect loved one.
OLTC Case Manager II
Department of Human Services
06.2001 - 02.2024
- Case manager for the long term care programs offered through the Medicaid programs for individuals needing assistance in their home.
- Assess functional ability of individuals for nursing home or in-home assistance over the phone.
- Provide guidance and assist with the Medicaid process, provide information and referrals regarding community resources.
- Enter information into data bases accurately and timely.
- Assist families in understanding options available and how to better protect loved one.
- Contract switch to Foothills Gateway on 3/1/24.
Customer Service
Walmart
09.2021 - 06.2022
- Provide friendly, fast, efficient, and accurate service while assisting customers in finding items and checking items out through self check lanes or cashier lanes.
- Experience with receiving and exchanging cash payments as well as credit and check payments.
- Asst as needed with Customer Service desk processing returns, money orders, check cashing, and sending/receiving money.
Customer Service
Walmart
07.2012 - 02.2020
- Provide friendly, fast, efficient, and accurate service while assisting customers in finding items and checking items out through self check lanes or cashier lanes.
- Experience with receiving and exchanging cash payments as well as credit and check payments.
- Asst as needed with Customer Service desk processing returns, money orders, check cashing, and sending/receiving money.
Education
Bachelor of Science - Human Development & Family Studies
Colorado State University
Fort Collins, CO12-1996
Associate of Applied Science - Office Management
Ricks College (now BYU Idaho)
Rexburg, ID06-1984
Skills
- Teamwork
- Client advocacy
- Confidentiality
- Case assessment
- Client assessment
- Cross-functional coordination
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
LTSS Intake Case Manager
Foothills Gateway Inc
03.2024 - Current
Customer Service
Walmart
09.2021 - 06.2022
Customer Service
Walmart
07.2012 - 02.2020
OLTC Case Manager II
Department of Human Services
06.2001 - 02.2024
Bachelor of Science - Human Development & Family Studies
Colorado State University
Associate of Applied Science - Office Management
Ricks College (now BYU Idaho)