Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaShanda Strider

Brookhaven

Summary

Dedicated Customer Service Representative with extensive experience in
high-volume call centers, remote work, and on-site environments. Skilled in billing
support, technical troubleshooting, claims handling, and delivering excellent
customer experiences. Known for professionalism, adaptability, and achieving
high satisfaction ratings. Results-driven professional with expertise in conducting thorough audits and data extraction. Proven track record of enhancing reporting accuracy and compliance in HEDIS quality standards.

Overview

8
8
years of professional experience

Work History

Abstractor

Healthcare Support Staffing/Blue Cross
Atlanta
03.2020 - 07.2023

Conducted thorough audits of medical records to ensure compliance with HEDIS quality reporting
standards, resulting in enhanced reporting accuracy • Extracted HEDIS records from databases, reviewed medical documentation per HEDIS technical
specifications, and annotated results in Adobe PDF • Evaluated medical records against clinical criteria to confirm consistency with HEDIS and CMS
performance measures, contributing to improved quality assurance • Improved data collection processes, increasing efficiency and accuracy in HEDIS-related

overreading activities.

  • Reviewed medical records for accuracy and completeness.
  • Extracted relevant clinical data from patient files efficiently.
  • Collaborated with healthcare providers to clarify and resolve documentation issues.

Norred and Associates

Human Resources Department
Hapeville
06.2015 - 01.2020
  • Facilitated employee onboarding and training sessions for new hires.
  • Managed employee records and maintained confidentiality of sensitive information.
  • Assisted in recruiting efforts by screening resumes and scheduling interviews.
  • Organized company-wide events, including team buildings and annual parties.

Education

Associate of Science - Criminal Justice

Georgia Piedmont Technical College
Clarkston, GA
05-2018

Skills

  • HR management
  • Team building
  • Attention to detail
  • Research skills
  • Problem-solving abilities
  • Oral communication
  • Data entry
  • Computer skills
  • Adaptability and flexibility
  • Conflict resolution

Timeline

Abstractor

Healthcare Support Staffing/Blue Cross
03.2020 - 07.2023

Norred and Associates

Human Resources Department
06.2015 - 01.2020

Associate of Science - Criminal Justice

Georgia Piedmont Technical College
LaShanda Strider