Lekesia Johnson
Houston,TX
Summary
Dynamic professional with a proven track record at The HCI Group, adept in leveraging extensive EMR system knowledge and CRM expertise. Excelled in enhancing client EMR staff augmentation through insightful strategies and superior communication skills. Demonstrates exceptional problem-solving, multitasking, and technical proficiency, ensuring high standards of accuracy and efficiency in fast-paced environments. I'm a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Abstractor
The HCI Group
Florida
06.2022 - 05.2023
- Developed insightful plans and strategies for client EMR staff augmentation needs using extensive EMR system knowledge
- Collaborated with team members to verify the accuracy of abstracted data, ensuring compliance with industry standards and client requirements
- Organized and managed abstracted information efficiently using advanced software and databases
- Summarized key details from patient medical records for healthcare professionals
- Installed and maintained EMR systems, including Smartsheet and Epic
- Reviewed and updated patient files, transferring data to new systems as needed
Call Center Operator
UF Health Shands Hospital
Jacksonville, FL
01.2019 - 06.2022
- Managed confidential documents and records with strict adherence to HIPAA regulations
- Handled a high volume of inbound calls, maintaining excellent call quality and efficiency metrics
- Collaborated with team members to improve customer experience and reduce call wait times
- Provided assistance to patients and directed calls appropriately, ensuring timely communication with medical staff
- Completed initial registration information for new patients following established procedures
Contact Center Scheduler
Solera
Jacksonville, FL
06.2017 - 01.2019
- Scheduled service appointments for customers on behalf of car dealerships, effectively communicating promotional incentives
- Reminded customers of missed appointments and addressed inquiries regarding vehicle services
- Recorded customer feedback and managed challenging situations with professionalism
Workers Compensation Specialist
OneCall
Jacksonville, FL
03.2009 - 06.2017
- Served as the initial contact for inbound/outbound client inquiries, adhering to standard procedures
- Managed inquiries related to scheduling appointments and claims, ensuring timely resolution
- Maintained a database of common workplace injuries and ensured efficient processing of claims
Insurance Verification Specialist
CarepathRx
Florida
12.2004 - 03.2009
- Verified insurance eligibility for primary and secondary insurances, coordinating with front desk staff on scheduling
- Responded to inquiries from patients and insurance companies, maintaining compliance with HIPAA guidelines
- Participated in the development of organizational procedures and documentation updates
Education
High School Diploma -
Skills
- Communication: Strong verbal and written communication skills, active listening
- Problem-Solving: Effective in resolving issues and adapting to changing situations
- Multitasking: Proven ability to manage multiple priorities efficiently
- Technical Proficiency: Knowledgeable in CRM systems and EMR systems, including Epic
- Professional Attributes: Patience, empathy, conflict resolution, and time management
Hobbies and Interests
- Exploring distant lands
- Reading
- Photography
- Music appreciation
- Engaging in various sports
Accomplishments
- Employee of The Month - CarepathRx
- Outstanding Performance Award - CarepathRx
- Above and Beyond Award - UF Health Shands Hospital
- Best Abstractor Award - The HCI Group
Timeline
Abstractor
The HCI Group
06.2022 - 05.2023
Call Center Operator
UF Health Shands Hospital
01.2019 - 06.2022
Contact Center Scheduler
Solera
06.2017 - 01.2019
Workers Compensation Specialist
OneCall
03.2009 - 06.2017
Insurance Verification Specialist
CarepathRx
12.2004 - 03.2009
High School Diploma -
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