Lashanda Tippin
Macon,GA
Summary
Organized Health Unit Coordinator with 19 years of progressive experience planning patient activities, resolving complaints and updating medical files. Bringing strong understanding of medical procedures and medical jargon coupled with deep knowledge of hospital policies and operations. Seasoned professional committed to delivering excellent customer service in hospital setting.
Overview
20
20
years of professional experience
Work History
Health Unit Coordinator
Houston Medical Center
Warner Robins, GA
04.2018 - 07.2021
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Responded to patient call lights to expedite appropriate follow-through.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Assisted with processing patient admissions, transfers and discharges.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Increased office productivity by transcribing over 5
- Daily meetings and appointments and implementing organizational systems for documents.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients
- Provided concierge service to assist patients and families and direct them to available resources
Service Coordinator Assistant
Morningside Of Macon
Macon, GA
06.2015 - 06.2019
- Designed individualized service plans that took into account clients' goals and preferences.
- Assisted with marketing campaigns designed to drive business into assigned areas.
- Functioned as point of contact for customers seeking service and qualifying repair needs.
- Upheld client satisfaction by designing accurate and detailed timelines for coordinating services and alerting clients of changes.
- Answered phones and assisted walk-in customers.
- Managed time independently and completed tasks and documentation within identified timeframes.
- Managed caseload of up to 60 individuals and families.
Clinical Technician
Medical Center Of Central GA
Macon, GA
03.2003 - 06.2015
- Monitored patients and maintained detailed records for physician review.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Worked with physicians and nurses in patience care excellence.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Westside High School
Macon, GA06.1999
Skills
- Appointment Scheduling
- Administering Medications
- Technical Library Maintenance
- Critical business metrics
- Communications
- Time and Attendance
Timeline
Health Unit Coordinator
Houston Medical Center
04.2018 - 07.2021
Service Coordinator Assistant
Morningside Of Macon
06.2015 - 06.2019
Clinical Technician
Medical Center Of Central GA
03.2003 - 06.2015
High School Diploma -
Westside High School
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