LA’SHANDON HARVEY

Proven community and operations manager with four years of progressive advancement, skilled in driving occupancy and retention above 85% through strategic planning and client-focused initiatives. Experienced in training and mentoring teams, managing dual centers, and optimizing financial and operational performance. Adept at building strong client relationships, improving reporting accuracy, and implementing cost-effective solutions that enhance revenue growth and service

• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Advanced within four years while consistently surpassing 85% occupancy and retention goals.
• Trained and developed 10+ employees, building strong, high-performing teams.
• Improved financial accuracy and operational efficiency by streamlining budgets, reporting, and center operations.
• Increased revenue through strategic initiatives and strong client relationship management.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.j

Results-driven operations leader with a proven track record of improving customer satisfaction, streamlining workflows, and optimizing resource utilization. Skilled in data analysis, digital solutions, and cross-functional collaboration to enhance workplace experiences, drive retention, and maximize revenue potential. Adept at leading high-performing teams, cultivating strong stakeholder relationships, and implementing innovative programs that improve both culture and operational excellence.

• Improved customer satisfaction and retention by developing engagement strategies and leading teams to deliver exceptional service.
• Streamlined workflows with advanced use of Excel and Word, reducing task completion time by 20% and boosting team productivity.
• Managed social media channels effectively for improved brand visibility and increased audience interaction.
• Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
• Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
• Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.

Skilled Security Technician with experience in surveillance systems, access control, and facility protection. Proven ability to reduce security incidents through proactive risk analysis, system upgrades, and coordination with law enforcement. Focused on maintaining safety and improving response efficiency.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
• Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
• Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
• Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.

Experienced in correctional security and inmate monitoring with a focus on facility safety, operational efficiency, and emergency preparedness. Skilled in data management, access control, and interdepartmental coordination under high-pressure conditions.

• Monitored inmate data and records to support population control and facility safety.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Strengthened security protocols through database integration and digital documentation.