Lashandon Williams
Marrero,LA
Summary
Proven hard worker with a track record of boosting customer satisfaction through exceptional service and active listening. Skilled in critical thinking and data entry, consistently exceeding performance metrics. Recognized for problem-solving abilities and sales expertise, enhancing team development and customer relations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
TekSystems
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Lowes Home Improvment
02.2021 - 11.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Home Depot
03.2019 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Dollar Tree Stores
06.2016 - 02.2019
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
John Ehret High School
Marrero, LA05-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call Management
- Team Development
- Sales expertise
Timeline
Customer Service Representative
TekSystems
12.2023 - Current
Cashier
Lowes Home Improvment
02.2021 - 11.2023
Sales Associate
Home Depot
03.2019 - 12.2021
Cashier
Dollar Tree Stores
06.2016 - 02.2019
High School Diploma -
John Ehret High School
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