La Shandra Daniels
Viera,FL
Summary
Motivated Store Manager with 10 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals.
Overview
11
11
years of professional experience
Work History
Store Manager
Goodwill Industries of Central Florida
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Care Coordinator
Space Coast Health Foundation-Healthy Start
04.2022 - 04.2023
- Provide education and support on topics related to health, parenting, and infant care and development.
- Provide case management services including information, plan referral and links; coordinate services and liaise with outside social service agencies and other organizations, where appropriate.
- Conduct community outreach and make referrals to other community agencies as needed.
- Develop and maintain program documentation, such as assessments, individual plans of care, and case notes.
- Assist with training other employees and providing back up when necessary.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Preschool Assistant Teacher
Weekday Preschool
07.2020 - 04.2022
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Implemented Conscious Discipline to help facilitate independent thought and autonomous thought
- Collaborated with teachers to promote appropriate care and education for 50+ children
Private Nanny
The Rudloff Family
04.2020 - 04.2022
- Encouraged open communication and positive feedback delivery, successfully establishing lasting connections with families
- Supported children's educational progress by reviewing completed homework and assisting with school projects
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Assisted children with homework assignments and special projects across different subjects
Before and After School Coordinator
Dramatic Education
06.2019 - 07.2020
- Coordinated learning-focused program to help children build foundational knowledge.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Observed teachers in classroom environments to assess performance and identify areas of improvement.
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance.
Operations Manager
Massage Envy
11.2018 - 08.2019
- Devised processes to boost long-term business success and increase profit levels
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Assisted in recruiting, hiring and training of team members.
- Promoted positive customer experience through day-to-day supervision and management of the massage facility
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in merchandising standards
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked
Retail Store Manager
Cotton On
11.2013 - 09.2018
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Reduced shrinkage number greatly by closely monitoring inventory and security procedures.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
Bachelor of Arts - Psychology
Georgia State University
Atlanta, GA05.2006
Associate of Arts - General Studies
Eastern Florida State College
Melbourne, FL08.2001
Skills
- Curriculum development
- Structured play knowledge
- Classroom management
- Planning and coordination
- Solid people skills
- Well-versed in teaching methods
- Analytical and critical thinking
- Work flow planning
- Policies and procedures implementation
- Team Leadership
- Scheduling
- Sales training
- Strong multi-tasking
- Meticulously detail-oriented
- Merchandising
- Decision-making skill
- Coaching and mentoring
- Delegation
- Self-Motivated
- Office administration
- HR
- Case Management
- Program Oversight
- Care Planning
- Organizational Skills
- Verbal and Written Communication
- Documentation
- Level 2 background screened
- Patient Education
- Problem-Solving
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Outstanding communication skills
- Store Merchandising
- Employee Training
- POS Systems
- Team Building and Leadership
- Recruiting and Hiring
- Leadership Development
Accomplishments
Successfully hosted my first Homeless Project in Melbourne, Fl in March of 2021. I along with over 30 volunteers were able to feed, clothe, and provide medical care to over 130 less fortunate people in our community.
Timeline
Store Manager
Goodwill Industries of Central Florida
04.2023 - Current
Care Coordinator
Space Coast Health Foundation-Healthy Start
04.2022 - 04.2023
Preschool Assistant Teacher
Weekday Preschool
07.2020 - 04.2022
Private Nanny
The Rudloff Family
04.2020 - 04.2022
Before and After School Coordinator
Dramatic Education
06.2019 - 07.2020
Operations Manager
Massage Envy
11.2018 - 08.2019
Retail Store Manager
Cotton On
11.2013 - 09.2018
Bachelor of Arts - Psychology
Georgia State University
Associate of Arts - General Studies
Eastern Florida State College
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