LaShandra Harris

Review and audit water, fire and mold claims to verify that standards are being applied

Communicate with the Adjuster to verify coverage and specific approvals

Negotiate with vendors to reach an agreed scope of work

Build estimate in Xactimate

Utilize XactAnalysis daily to communicate and document

WRT certified

Assisted clients with roadside assistance services such as battery jumps, lockouts, fuel delivery ,towing ect

Reviewed and verified policy information

Negotiated rates for the clients

Processed payments

Data entry

Invoiced the carriers

Fleet roadside assistance

• Cross trained in multiple departments to know all company needs and train new employees
• Analyzed and updated all necessary changes to Salesforce software
• Processed customer service requests via phone support and email support
• Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
• Noted customer correspondence in CRM to track requests, problems and solutions
• Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
• Guided customers through troubleshooting, navigating the company website/mobile app or using digital tools
• Audited internal data and processes to identify and manage initiatives, improving business performance
• Recommended metrics and models based on observed trends
• Worked with internal teams to understand business needs and changing strategies.