Lashanikqua Brown
Hemet,USA
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NFI Logistics
07.2023 - Current
- Handled escalated client concerns professionally, seeking mutually beneficial solutions while preserving positive relationships.
- Elevated productivity levels within the team through consistent achievement of individual performance metrics.
- Enhanced customer satisfaction by promptly addressing and resolving distribution-related inquiries.
- Received incoming products and supplies and verified items on receiving schedule against bill of lading.
- Effectively managed paperwork related to delivery logs, invoices, and bills of lading for seamless recordkeeping.
Cherry Picker Operator
GXO Distribution
04.2022 - 01.2023
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Stored in correct locations according to company guidelines
- Safely operated all warehouse equipment, including forklifts, reach, sit-down, and pallet jack EPJ
- Utilized strong communication skills to coordinate tasks with supervisors, ensuring alignment with project goals and timelines.
Shipping Clerk
IDC Logistics
05.2022 - 11.2023
- Prepared and attached all shipping-related documents to shipments, such as packaging slips, bills of lading, commercial invoices, and labeled shipments, to comply with the DOT
- Contacted transport companies and suppliers to expedite, trace, or return shipments
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements
- Compared bills of lading against actual merchandise received, inspected for damaged goods, and coordinated distribution to the correct departments
- Maintained dock security and monitored entries into and exits from receiving and other secure areas
Forklift Operator / Shipping and Receiving Clerk
Essendant Distribution
04.2018 - 06.2021
- Operated forklifts, hand trucks, or other equipment to load, unload, transport, and store goods
- Checked items to be shipped against work orders to confirm correct quantities, destination, and routing
- Prepared packages for shipping and determined the most economical shipping methods
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities, and damages
- Reviewed work orders to check the correctness of deliveries
- Packed, sealed, or affixed postage to prepare materials for shipping
- Used vendor knowledge to determine shipping procedures, routes, and rates
Forklift Loader Operator
DB Schenker
09.2015 - 04.2018
- Maintain all OSHA safety protocols on-site
- Moved, staged, and loaded consumer products from the production facility to the warehouse and trucks
- Maneuvered palettes by hand in the truck to maximize loads
- Improved forklift operation knowledge with continuous learning
- Followed all company selection and shipping procedures
Education
High School Diploma -
Perris High School
Perris, CA06.2012
Skills
- Customer service
- Critical thinking
- Clerical support
- Prioritization
- Skill development
- Teamwork and collaboration
Timeline
Customer Service Representative
NFI Logistics
07.2023 - Current
Shipping Clerk
IDC Logistics
05.2022 - 11.2023
Cherry Picker Operator
GXO Distribution
04.2022 - 01.2023
Forklift Operator / Shipping and Receiving Clerk
Essendant Distribution
04.2018 - 06.2021
Forklift Loader Operator
DB Schenker
09.2015 - 04.2018
High School Diploma -
Perris High School
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