LaShannal Mond
Hollywood
Summary
Compassionate Case Manager experienced in the Homeless population. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
16
16
years of professional experience
Work History
Case Manager
Broward Partnership
12.2019 - Current
- Documents clients' behaviors; records relevant observations regarding residents; reports problems encountered with residents; provides individual skill-building; and reports emergencies to supervisor
- Complete all assigned documentation through communicating information to program staff or/and completing a progress note and uploading required documentation into the client's HMIS and Awards database.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Route Supervisor
A1A Transportation /National Express
, FL
10.2015 - 09.2019
- Plans, schedules, and assigns driver personnel for routes and vehicle operations
- Coordinates vehicle routes and stops for student riders
- Oversees the optimization of vehicle routing and dispatches vehicles for trips
- Collect and input data and information to records, cards, and files requiring great accuracy.
- Collaborated with team members to troubleshoot and resolve complex routing issues, ensuring minimal downtime.
School Bus Driver
Broward County School Board
Pembroke Pines, FL
06.2008 - 05.2015
- Worked closely with school administration and transportation to maintain smooth operations.
- Inspected and serviced buses on regular basis.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Obeyed federal, Florida and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Drove bus along assigned route, picking up students.
Education
Master of Arts - Human Services -Trauma & Crisis Counselor
Regent University
Virginia Beach, VA08.2024
Bachelor of Science - Business Management
University of Phoenix
10.2021
Adult and Pediatric First Aid/CPR/AED -
04.2021
Skills
- Supervision & Leadership
- Microsoft Office
- Conflict Resolution
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Relationship Building
- Organizational Skills
- Team Building
- Team Management
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Timeline
Case Manager
Broward Partnership
12.2019 - Current
Route Supervisor
A1A Transportation /National Express
10.2015 - 09.2019
School Bus Driver
Broward County School Board
06.2008 - 05.2015
Master of Arts - Human Services -Trauma & Crisis Counselor
Regent University
Bachelor of Science - Business Management
University of Phoenix