LaShante Mutley
New Orleans,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Patient Representative
Tulane University
06.2022 - Current
- Greeted and assisted patients with check-in procedures.
- Scheduled appointments for patients
- Operate multi-line phone system.
- Verified patient insurance eligibility and request authorization prior to appointment.
- Processing payments using credit cards, and input accurate transactions in excel.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
Patient Representative
Ochsner Health System
05.2021 - 07.2022
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, informed patients of excessive wait times, and offered to reschedule appointments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Insure patients referral is current by contacting ordering provider prior to appointment.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Provided excellent customer service to patients and medical staff.
Retail Sales Associate
Ochsner Health System
02.2017 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Operate the cash register daily
- Place phone orders for flower arrangements and delivery to patients
- Stock merchandise in the Gift Shop and Pharmacy & Wellness
- Adding invoice in for products and merchandise to be sold
- Pricing new items daily.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Electronics Merchandiser
Kmart
10.2013 - 02.2017
- Stock merchandise in various departments as needed
- Assist customers with various merchandise questions
- Operate the cash register daily and monitor daily funds.
Education
Bachelor of Science - Exercise Science
Tulane University
New Orleans, LA05.2026
Associate of Science - General Studies
Delgado Community College
New Orleans, LA05.2021
High School Diploma -
Saint Mary’s Academy High School
New Orleans, LA05.2011
Skills
- Retail
- Customer Service
- Effective Communication
- Active Listening
- Professionalism
- Multitasking
- Proficient in Word Document, Excel, and Powerpoint
- Patient Registration
- Eligibility Determination
- Insurance Authorizations
- Communicating to Patients and Families
- Caring and Empathetic
References
Available Upon Request
Timeline
Patient Representative
Tulane University
06.2022 - Current
Patient Representative
Ochsner Health System
05.2021 - 07.2022
Retail Sales Associate
Ochsner Health System
02.2017 - 05.2021
Electronics Merchandiser
Kmart
10.2013 - 02.2017
Bachelor of Science - Exercise Science
Tulane University
Associate of Science - General Studies
Delgado Community College
High School Diploma -
Saint Mary’s Academy High School
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