LaShante Robinson
Broken Arrow,OK
Summary
I am looking to attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.
I am a dedicated and outgoing customer service professional with a superior work ethic who balances the necessity of proper communication, time management, and patience. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and solving problems.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Kilgores Medical Pharmacy
Columbia, MO
05.2023 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative, Cashier
Best Buy
Columbia, MO
01.2019 - 02.2023
- Processing and completion of all daily orders with expertise precision
- Provided an enthusiastic approach to customer service
- Maintaining and meeting health department regulations on a daily basis
- Responsible for filling Picks from merchandise shelves for order fulfillment
- Accustomed to working shifts and long hours as needed
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Diligently restocked work stations and display cases.
Intelligence Analyst
U.S. Air Force
01.2015 - 01.2019
- Screen, research, analyze, and interpret all-source intelligence information, including Counterintelligence / Human Intelligence, regional analysis, and political analysis, for classified area of responsibility in order to produce detailed written analytical products
- Identify information gaps and potential threats by evaluating relevance and accuracy of gathered information using various analytical methodologies and intelligence database systems
- Disseminate warning and threat analysis and brief executive and senior management on actionable intelligence contingencies on a daily basis
- Update extensive intelligence databases, systems, and mechanisms for sharing relevant intelligence information to support ongoing and planned projects
- Lead technical development and strategic implementation of various new intelligence initiatives.
AAFES
Fort Riley
01.2012 - 01.2014
- Answered customers questions and addressed problems and complaints in person and via phone
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Kept my work area clean and maintained neat, orderly product displays
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Handled currency and credit transactions quickly and accurately.
Education
Bachelor Of Business Administration - Human Resources Management
Columbia Southern University
Orange Beach, ALHigh School Diploma -
Junction City High School
Junction City, KS01.2014
Skills
- Leadership Experience
- Tech Savvy
- Training Skills
- Analytical Skills
- Conflict Resolution
- Critical Thinking
- Upbeat and outgoing
- Interpersonal Skills
- Works well under pressure
- Exceptional Customer Service
- Quick Learner
References
- Wanda Jones, (706) 231-7786
- Lattessha Jones, (702) 748-1751
- Victoria Johnson, (573) 842-7214
- Ariana McNeal, (573) 842-7214
- Tavaras Jones, (270) 401-9246
Timeline
Pharmacy Technician
Kilgores Medical Pharmacy
05.2023 - 05.2024
Customer Service Representative, Cashier
Best Buy
01.2019 - 02.2023
Intelligence Analyst
U.S. Air Force
01.2015 - 01.2019
AAFES
Fort Riley
01.2012 - 01.2014
Bachelor Of Business Administration - Human Resources Management
Columbia Southern University
High School Diploma -
Junction City High School