Open To Work
LaShara Goodman
Wichita,KS
Work Preference
Summary
Experienced Customer Service Representative at Kohls Department Store, adept at resolving complex inquiries through active listening and critical thinking. Skilled in order processing and staff training, consistently enhancing customer satisfaction and operational efficiency by 20%. Proven ability to build rapport and foster team development in fast-paced retail environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
Wichita, KS
04.1999 - Current
- Resolved customer inquiries and complaints through effective communication and strategic problem-solving.
- Executed accurate transaction processing through point-of-sale systems to enhance checkout efficiency.
- Showcased extensive product knowledge to guide customers in informed purchasing decisions.
- Facilitated training sessions for new employees on customer service protocols and best practices.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
Education
High School Diploma -
Wichita County Junior-Senior High School
Wichita, KS05.1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Conflict resolution
- Call center operations
- Order processing
- Team development
- Staff training
- Building rapport
- Order fulfillment
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Supervised team of 10 staff members.
Timeline
Customer Service Representative
Kohls Department Store
04.1999 - Current
High School Diploma -
Wichita County Junior-Senior High School