La'Shaun Anderson
Blue Springs
Summary
Dedicated healthcare professional with expertise in patient financial services, behavioral health support, and emergency room registration. Adept at coordinating workflows, optimizing billing processes, and delivering exceptional patient care with a focus on efficiency and compliance. Proven ability to lead teams and resolve complex issues. Strong communicator with a keen attention to detail. Seeking opportunities to leverage my leadership skills, problem-solving abilities, and commitment to patient-centered service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Accounting Representative III - Lead
University of Kansas Health System PFS
02.2023 - Current
- Lead team workload coordination, training, and workflow education.
- Serve as Epic “super user” and provide department-specific training.
- Review research-related charges and ensure compliance with billing guidelines.
- Assist study teams with invoices and insurance-related billing concerns.
- Process payments, refunds, adjustments, and resolve escalated billing issues.
- Identify payer trends and recommend improvements.
- Communicate with team members to resolve billing issues and de-escalate concerns.
Patient Accounting Representative II
University of Kansas Health System PFS
11.2021 - 02.2023
- Applied billing rules to research-related charges based on CMS guidelines.
- Resolved patient billing inquiries professionally and efficiently.
- Collaborated with study groups to manage outstanding balances.
- Assisted patients and insurance companies with financial concerns.
- Implemented departmental process improvements.
Patient Service Representative
University Of Kansas Health System
11.2019 - 10.2021
- Collected and updated patient demographic information.
- Scheduled primary care and vaccination appointments.
- Mentored new employees.
- MyChart assistance.
Scheduling Representative
University of Kansas Health System – Cancer Center
04.2019 - 10.2019
- Scheduled and coordinated multidisciplinary patient visits.
- Managed and updated clinician schedules.
- Provided patient support for MyChart EMR system.
Call Center Representative
University of Kansas Health–Physicians Consult
04.2017 - 04.2019
- Received new patient referrals through fax.
- Scheduled new patient appointments and managed demographic data in EMR systems.
- Assisted with pre-certifications.
- Mychart assistance.
Customer Service & Dispatch Roles
Quest Diagnostics
06.2014 - 04.2017
- Apr 2015 – Apr 2017 (Customer Service), Jun 2014 – Apr 2015 (Dispatcher)
- Managed customer inquiries via phone and email.
- Ran department/client reports and monitored applicant inquiries.
- Scheduled and monitored time-sensitive pickups for dispatch operations.
Education
No Degree - Business Administration
University of Phoenix
Kansas City, MO08-2008
Skills
- HIPAA compliance
- Patient account management
- Insurance verification
- Data entry proficiency
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Effective communication
Certification
- Basic Cardiac Life Support (BLS/BCLS) AHA Certified issued 10/10/2024
- Medical Billing and Coding Certification Grantham University Sept 2021
- Surgical Technician Certification Wright Business School May 2005
Timeline
Patient Accounting Representative III - Lead
University of Kansas Health System PFS
02.2023 - Current
Patient Accounting Representative II
University of Kansas Health System PFS
11.2021 - 02.2023
Patient Service Representative
University Of Kansas Health System
11.2019 - 10.2021
Scheduling Representative
University of Kansas Health System – Cancer Center
04.2019 - 10.2019
Call Center Representative
University of Kansas Health–Physicians Consult
04.2017 - 04.2019
Customer Service & Dispatch Roles
Quest Diagnostics
06.2014 - 04.2017
No Degree - Business Administration
University of Phoenix
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