Victoria Murray
Pauls Valley,OK
Summary
Experienced with patient access management, ensuring seamless registration and admission procedures. Utilizes team leadership and problem-solving abilities to optimize operations. Track record of effective communication and conflict resolution skills to enhance patient experience.
Overview
11
11
years of professional experience
Work History
Lead Patient Access Representative III
Mercy Hospital
06.2015 - Current
- Trained and mentored new staff on effective patient access protocols and systems.
- Implemented process improvements, enhancing patient flow and reducing wait times.
- Collaborated with clinical teams to streamline insurance verification and authorization workflows.
- Oversaw patient registration processes, ensuring compliance with hospital policies and procedures.
Education
BFA - Studio Art, Focus in Drawing and Printmaking
University of Central Oklahoma
Edmond, OKSkills
- HIPAA compliance
- Insurance verification expertise
- Adaptable to change
- Effective problem solving
- Training and mentoring
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
AWARDS AND SCHOLARSHIPS
ECU Band Scholarship, Awarded by Allen Correll at East Central University, Eugene Hensley Scholarship Awarded by Ada High School Administration for Exceptional Reading, Certificate of Outstanding Work in Drawing and Printmaking, Certificate Awarded by Katy Seals at East Central University
Timeline
Lead Patient Access Representative III
Mercy Hospital
06.2015 - Current
BFA - Studio Art, Focus in Drawing and Printmaking
University of Central Oklahoma