Microsoft Software
Lashaunda Handsford
Dothan,AL
Summary
Individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances experiences by employing service-oriented behaviors, understanding the desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
central loss report representative
Progressive
07.2022 - 12.2024
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided job training and monitored performance of team members.
911 Dispatcher
Decatur county board of commissioners
01.2020 - 12.2021
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Deputy Sheriff
Decatur County Sheriff's Office
07.2018 - 09.2020
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored criminal activity in community to identify suspicious activity.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored traffic violations, issuing citations as necessary.
- Assisted in special investigations and crime prevention programs.
Correctional Officer
Georgia Department of Corrections
01.2011 - 04.2018
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Pizza Hut Team Member
Pizza Hut
08.2004 - 05.2008
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
Education
High school diploma -
Bainbridge High School
Bainbridge, GA05.2008
Skills
- Telephone reception
- Needs analysis
- Investigative skills
- Firearms proficiency
- Arrest techniques
- Evidence collection
- Traffic control
- Self-defense techniques
- Crime prevention
- Community policing
- Drawer balancing
- Returns processing
- Product restocking
- Customer relations
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- CPR Certification
- First Aid Certification
Assessments
- Customer focus & orientation, Proficient, 12/01/21
- Customer service, Proficient, 12/01/21
Software
Typing ability
Timeline
central loss report representative
Progressive
07.2022 - 12.2024
911 Dispatcher
Decatur county board of commissioners
01.2020 - 12.2021
Deputy Sheriff
Decatur County Sheriff's Office
07.2018 - 09.2020
Correctional Officer
Georgia Department of Corrections
01.2011 - 04.2018
Pizza Hut Team Member
Pizza Hut
08.2004 - 05.2008
- CPR Certification
- First Aid Certification
High school diploma -
Bainbridge High School
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