Lashaunda Handsford

• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Provided job training and monitored performance of team members.

• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Read system maps and caller information, and documented details in system.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

• Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
• Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
• Investigated incidents and crimes, collected evidence, and recorded witness statements.
• Monitored criminal activity in community to identify suspicious activity.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.
• Monitored traffic violations, issuing citations as necessary.
• Assisted in special investigations and crime prevention programs.

• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.

Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.

• Performed conflict resolution between student body, parents, teachers, and administration.
• Conducted school security inspections.

• Contributed to team success by completing jobs quickly and accurately.
• Trained new team members by relaying information on company procedures and safety requirements.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Maintained productive, efficient approach to all tasks.

Welcomed customers and helped determine their needs.Restocked and organized merchandise in front lanes.