Sarah Stevens
Denton,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Central Loss Report Rep (claims Associate)
Progressive Insurance
10.2023 - Current
- Work from Home- Inbound calls for new auto claims and existing loss auto claims
- Answering customer questions about their policy
- Rental/tow accommodation set up
- Contacting body shops for customer repairs
- Consulting with adjusters for claims progression
- Achieved high customer satisfaction ratings by actively listening to client needs and providing tailored solutions.
- Analyzed client feedback to identify areas for service improvement.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Data Analyst
Sumner Gun Supply
10.2022 - 01.2025
- Updates inventory daily
- Creates and updates ads weekly for marketing pages
- Created predictive models for customer behavior analysis, resulting in improved targeting for promotional campaigns.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Employed statistical analysis to assess product performance, providing actionable insights to product development teams.
Personal Shopper
Instacart
08.2017 - 10.2023
- Proven ability to provide exceptional customer service
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Representative
Thorntons
11.2009 - 05.2015
- Ordered, scanned in, and put away food and grocery store trucks upon arrival
- Trained new employees on company policies, safety procedures, and customer service best practices.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Minimized wait times for customers by efficiently handling multiple transactions simultaneously.
- Addressed customer inquiries with professionalism, resolving issues promptly and effectively.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
Education
Regency Beauty Institute -
Regency Beauty Institute
Madison, TN01.2012
Austin Peay State University - Nursing
Austin Peay State University
Clarksville, TN01.2007
High School Diploma -
Beech High School
Hendersonville, TN01.2005
Skills
- Customer support
- Customer service
- Data entry proficiency
- Call center experience
- Client relationship building
- Conflict resolution
- Telephone reception
- Complaint handling
- Client service
- Computer proficiency
Timeline
Central Loss Report Rep (claims Associate)
Progressive Insurance
10.2023 - Current
Data Analyst
Sumner Gun Supply
10.2022 - 01.2025
Personal Shopper
Instacart
08.2017 - 10.2023
Customer Service Representative
Thorntons
11.2009 - 05.2015
Austin Peay State University - Nursing
Austin Peay State University
High School Diploma -
Beech High School
Regency Beauty Institute -
Regency Beauty Institute
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