Jozie Smith
Elyria,OH
Summary
Proven track record in enhancing customer relations and problem-solving at Progressive, adept at leading staff training initiatives to improve team performance. Skilled in sales expertise and fostering positive customer experiences, achieving significant retention rates. Demonstrates exceptional ability to manage stressful situations with empathy and efficiency.
Overview
5
5
years of professional experience
Work History
Central Loss Report Rep
Progressive
12.2023 - Current
- set up new claims via inbound calls while conveying proper follow up expectations with limited assistance.
- Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing, highly emotional, and or stressful situations for our customers.
- Provides customer service by gathering information on existing claims and directing customer customers to the appropriate party.
- Applies changing procedures and processes.
- Able to work assigned schedule, subject to progressives, flexible, schedule policies and practices.
- Able to set up mitigation process on applicable claims.
- able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs
Team Member / Trainer
Target
03.2020 - 08.2023
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Increased retention rates by delivering personalized coaching and support to struggling employees.
- Produced detailed training reports to comprehensively assess employee performance.
- Improved employee performance by developing and implementing customized training programs.
- communicating effectively, including using positive language and being attentive to guest needs.
- Maintaining a welcoming and helpful attitude in stressful situations, while being able to multitask.
Daycare Teacher
KinderCare Learning Centers
08.2023 - 12.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Education
High-school Diploma -
Clearview HighSchool
Lorain, OH05.2022
Associates Of Science - Science
Lorain County Community College
Elyria, OH05.2022
Skills
Lead prospecting
Timeline
Central Loss Report Rep
Progressive
12.2023 - Current
Daycare Teacher
KinderCare Learning Centers
08.2023 - 12.2023
Team Member / Trainer
Target
03.2020 - 08.2023
High-school Diploma -
Clearview HighSchool
Associates Of Science - Science
Lorain County Community College