Melissa Posada
Buckeye,AZ
Summary
A motivated individual seeking to succeed within the workplace, by demonstrating strong leadership and communication skills. Providing 10+ years of exceptional customer service.
Overview
9
9
years of professional experience
Work History
Central Loss Report Rep
Progressive
02.2022 - Current
- Work productively in fast-moving work environment to process large volumes of claims.
- Update claims system to track claim status and provide relevant information to other departments and customers.
- Check documentation for accuracy and validity on claims.
- Comply with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Educate customers on required information for claim submissions to progress applications.
- Respond proactively and positively to rapid change.
- Delivered exceptional customer service to enhance client satisfaction and retention
- Mentor representatives to improve team performance.
- Created instructional presentations to enhance personal development and career readiness.
- Provided constructive feedback to encourage growth and self-improvement.
- Enhanced mentee performance by providing personalized guidance and support.
- Led group sessions focused on strategies to improve performance metrics and achieve department goals.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Retail Sales Consultant
AT&T
03.2021 - 12.2021
- Engaged with customers to effectively build and establish rapport.
- Determined solutions for clients promptly and professionally.
- Managed and established business accounts with multiple individuals.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Planned and implemented team projects to accomplish objectives.
- Shouldered management responsibilities during absence of manager.
Delivery Driver
Last Mile Logistics
07.2020 - 03.2021
- Deliver Amazon packages
- Complete on-time deliveries by choosing best and most efficient routes.
- Inspect truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Perform walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Sales Representative
Arizona Diamond Center
01.2017 - 03.2020
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Coached sale associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings
- Made daily bank deposits and ran sales reports at the end of each day
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
Loan Specialist
Cash Time
03.2019 - 08.2019
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans by conducting cold calls weekly.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Explained very technical financial information to applicants in easy to understand language.
- Observed all regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Conducted outbound collection calls to customers behind on their account and collected payments
Fraud Detection Specialist
Discover Financial
02.2018 - 03.2019
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Completed over 90 inbound calls per shift.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05-2016
Skills
- Inbound and Outbound Calling
- Professional telephone demeanor
- Good listening skills
- Creative problem solving
- Strategic sales knowledge
- Excellent Time Management
- Bilingual in Spanish
- Superior Organization Skills
- Teamwork and collaboration
- Interpersonal communication
- Peer counseling
- Leadership mentoring
Timeline
Central Loss Report Rep
Progressive
02.2022 - Current
Retail Sales Consultant
AT&T
03.2021 - 12.2021
Delivery Driver
Last Mile Logistics
07.2020 - 03.2021
Loan Specialist
Cash Time
03.2019 - 08.2019
Fraud Detection Specialist
Discover Financial
02.2018 - 03.2019
Sales Representative
Arizona Diamond Center
01.2017 - 03.2020
High School Diploma -
Agua Fria High School