Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Acted as intermediary between insurance companies and customers by researching and assessing information to determine claim validity.
Verified claim data correctness in preparation for processing.
Took incoming calls from customers and took down information about accident
Updated insured and claimant information into existing claims
Transferred customers to any department they needed to speak with
Lead Health Aide
Southern Arizona VA Healthcare System
01.2021 - 02.2022
Hours per week: 40
Pay Plan: GS Grade: GS-3
Duties, Accomplishments and Related Skills:
Accesses patient records and coordinates with medical staff to facilitate patient moves between departments
Responsible for conducting COVID-19 screening procedures for veterans, VA staff and visitors to the facility
Coordinates the opening and closing of screening stations
Maintains safe and sanitary environment for inpatients/residents, staff and visitors by following infection control procedures
Maintains inventory control as needed
Analyzed problems and worked with teams to develop solutions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated staff performance and provided coaching to address inefficiencies.
Lead Store Clerk
Speedway
05.2020 - 12.2020
Duties, Accomplishments and Related Skills:
Performed duties as a cashier, receiving payments for product sold, by cash, check, vouchers, credit cards, or automatic debits
Responsible for receiving inventory and stocking aisle shelves with product
Maintained a sanitary working are for employees and customers by cleaning equipment and store on a daily basis
Customer service oriented training was completed and implemented on a daily basis by providing assistance to customers by providing information and resolving complaints
Maintained interpersonal relationships with the public, especially customers
Responsible for conducting daily shift audit and calculating payments in total received during a specific period of time and compare with total product sales
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Warehouse Worker
Amazon
05.2020 - 08.2020
Duties, Accomplishments and Related Skills:
Completed orders for customer product and packaging, working with computers to ensure proper delivery of every package
Ensuring cleanliness, tidiness and safety of work environment
Loading and unloading delivery vehicles
Accepting delivery of inventory
Counting and confirming inventory
Inspecting inventory for damage and faults
Loading and wrapping stock on pallets
Building loads with forklift and electronic pallet jack
Home Health Aide
Anderson Dotson, 1754 Clayhill Pointe
01.2018 - 06.2019
Salary: 2,000.00 USD Per Month
Hours per week: 30, Accomplishments and Related Skills:
Developed and maintained a therapeutic, professional helping relationship with primary client
Explained policies and procedures, treatment expectations and goals, and ensured that all in home treatment requirements were met
Worked with a variety of physical, mental, emotional, and behavior problems associated with dementia, using various techniques
Ensured that no incidents involving the injury or abuse occurred while providing home health care services of any patient
Handed appointment scheduling/cancellations and provided transportation to and from appointments and daily endeavors
Conducted checks of vital signs, pulmonary functions and general health
Recorded notes and followed al protocol set forth by the individual's primary care provider
Education
Bachelor of Science - Psychology Teacher Education
University of Arizona
12-2025
Associate of Arts -
Pima Community College
Tucson, AZ
12-2024
High school diploma -
University of Arizona Tucson, Mount Paran Christian School
Kennesaw, AZ, GA
01.2019
Skills
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mentoring and training
Product identification
Effective customer upselling
Customer assistance
Credit and cash transactions
Multitasking
Troubleshooting
Decision-making
Conflict resolution
Documentation skills
Certification
Spoken
Written
Read
English
Advanced
Advanced
Advanced
Timeline
Central Loss Report Rep
Progressive
02.2022 - Current
Lead Health Aide
Southern Arizona VA Healthcare System
01.2021 - 02.2022
Lead Store Clerk
Speedway
05.2020 - 12.2020
Warehouse Worker
Amazon
05.2020 - 08.2020
Home Health Aide
Anderson Dotson, 1754 Clayhill Pointe
01.2018 - 06.2019
High school diploma -
University of Arizona Tucson, Mount Paran Christian School
Spoken
Written
Read
English
Advanced
Advanced
Advanced
Bachelor of Science - Psychology Teacher Education