Lashaunda King
Atlanta Georgia ,GA
Summary
Proven track record in elevating client satisfaction and retention, demonstrated during tenure at Results Cx. Expert in insurance sales and risk assessment, adept at building strong client relationships. Spearheaded marketing strategies at Kr Injuries Llc, significantly enhancing brand visibility. Skilled in negotiation and client service, consistently achieving goals through strategic planning and professional networking.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Results Cx
08.2024 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Marketing Manager
Kr Injuries Llc
07.2019 - 12.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Appointment Scheduler
Ohio Injury Referral Llc
03.2011 - 07.2019
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Set up appointments with interested customers according to schedule availability.
- Made average of Number outbound and inbound calls per day.
Education
None -
James Ford Rhodes
Cleveland, OH05.1994
Skills
- Insurance sales expertise
- Risk Assessment Knowledge
- Insurance product expertise
- Client Relationship Management
- Client Retention
- Client Service
- Goal Oriented Approach
- Professional Networking
- Negotiation Techniques
- Customer Service
- Marketing initiatives
- Customer follow-up
- Licensed Insurance Agent
- Quotes and sales
- Upselling
- Policy Renewals
- Client needs analysis
- Policy Knowledge
- Policy writing
- Health insurance
- Negotiation
- Property insurance
- Marketing Strategies
- Life Insurance
- Vision and dental insurance
- Relationship Building
Accomplishments
I have accomplished getting my license of insurance life accident and health as we all property and casualty I also have annuity license and raising 13 children I have a marketing business as well all a non profit called Kings is real Inc where we work with women and children in the community
Affiliations
I’m a productive member of Worldchangers church international I’m a prison minister I also did 1 yr of bible college at charis bible college
Certification
Life accident and health , property and casualty, annuity, ministerial
Timeline
Licensed Insurance Agent
Results Cx
08.2024 - Current
Marketing Manager
Kr Injuries Llc
07.2019 - 12.2022
Appointment Scheduler
Ohio Injury Referral Llc
03.2011 - 07.2019
None -
James Ford Rhodes