Lashaundra Blalock
Aurora,IL
Summary
Experienced business professional with over 15 years in the public utility and telecommunications industries. Recognized for strong attention to detail, analytical thinking, and effective communication. Highly adaptable and team-oriented, with a positive approach to change and problem-solving. Currently pursuing a Bachelor’s degree in Human Resources Management to transition into a career in Human Resources.
Overview
16
16
years of professional experience
Work History
Business Analyst
ComEd
07.2024 - Current
- Company Overview: Public Utility
- Create incident tickets for customer inquiries for ComEd Mobile App and Website
- Manage shared mailbox to resolve customer escalations
- Partner with external stakeholders to ensure clear communication and alignment with company objectives
- Collaborate with internal stakeholders to support data-informed decision-making
Customer Service Representative
ComEd
01.2019 - 07.2024
- Company Overview: Public Utility
- Created outage tickets for customers without power to restore their service
- Processed payments for residential and commercial customers
- Completed start and stop service requests for customer utility services
- Supported storm restoration efforts by assisting customers with reporting outages and providing timely updates to aid in power restoration.
Customer Service Representative
Nicor Gas
01.2017 - 12.2018
- Company Overview: Public Utility
- Completed start and stop service requests for customer utility services
- Created outage tickets for customers’ gas emergencies
- Offered solutions to complex or unstructured problems using analytical and conceptual thinking
- Investigated high bills and addressed complex credit and billing inquiries with thorough analysis
Customer Service Representative
Verizon Wireless
09.2014 - 11.2016
- Company Overview: Telecommunication
- Identified customers’ needs and offered products/solutions.
- Troubleshot device-related problems and addressed billing and service inquiries.
- Partnered with internal teams to drive customer satisfaction improvements.
- Supported team management by coordinating and overseeing daily tasks.
Assistant Manager
McDonald's
02.2009 - 08.2014
- Company Overview: Restaurant
- Recruited, trained, and supervised team members, ensuring proper onboarding and crew orientations
- Conducted sales projections and tracked performance against previous year’s sales
- Created and maintained staff schedules, ensuring adherence to work hours and labor laws
- Resolved customer complaints promptly
Education
High School -
Downers Grove North High School
Downers Grove, IL01.2007
Bachelor of Business Administration - Concentration in Human Resources Management
DeVry University
Chicago, IL06.2025
Skills
- Project Management
- Strong analytical and problem-solving skills
- Exceptional written and presentational skills
- Outstanding interpersonal skills
Affiliations
- Membership Chair of Network of Exelon Women (ComEd) 2024-Present
- Member of The National Society of Leadership and Success 2023-Present
Timeline
Business Analyst
ComEd
07.2024 - Current
Customer Service Representative
ComEd
01.2019 - 07.2024
Customer Service Representative
Nicor Gas
01.2017 - 12.2018
Customer Service Representative
Verizon Wireless
09.2014 - 11.2016
Assistant Manager
McDonald's
02.2009 - 08.2014
Bachelor of Business Administration - Concentration in Human Resources Management
DeVry University
High School -
Downers Grove North High School