Lashaundra Fields
Memphis,TN
Summary
Dynamic and results-driven professional with a proven track record at Lebonheur Children Medical Center, excelling in file organization and document management. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Adept at training new hires, fostering a collaborative environment, and implementing process improvements that streamline operations.
Overview
2024
2024
years of professional experience
Work History
Office PCA
Lebonheur Children Medical Center
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with colleagues to create engaging presentations for internal meetings and client proposals.
- Trained new hires on company policies and procedures, reducing their learning curve and increasing productivity from the outset.
- Maintained up-to-date records of office supplies inventory, preventing shortages and minimizing costs.
- Coordinated travel arrangements for executives, ensuring smooth business trips without any delays or complications.
- Enhanced office efficiency by organizing and streamlining filing systems.
- Facilitated communication between departments by acting as a liaison when necessary, improving overall collaboration within the organization.
- Developed strong relationships with vendors, securing favorable pricing and advantageous terms for the company.
- Managed multiple phone lines professionally, directing calls efficiently to appropriate personnel.
- Implemented process improvements that reduced paperwork while maintaining accuracy levels required for compliance purposes.
Customer Service Representative
Cushman & Wakefield
Memphis, TN
01.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Good Hands Senior Care
Memphis, TN
06.2015 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Federal Express
Memphis, TN
10.2012 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor - Accounting
Southwest Community College
Memphis, TN05.2010
Skills
- Scheduling appointments
- Document management
- Spreadsheet creation
File organization
- Data entry
- Typing
- Organizational and time management skills
- Epic and optimum software
Timeline
Customer Service Representative
Cushman & Wakefield
01.2020 - 04.2023
Customer Service Representative
Good Hands Senior Care
06.2015 - 03.2020
Customer Service Representative
Federal Express
10.2012 - 02.2016
Office PCA
Lebonheur Children Medical Center
Bachelor - Accounting
Southwest Community College