LaShaunta Simmons
Ruskin,FL
Summary
Dynamic customer service professional with a proven track record, excelling in conflict resolution and account retention. Adept at enhancing customer satisfaction through effective communication and innovative solutions. Strong leadership skills complemented by technology proficiency, consistently achieving performance goals while fostering team collaboration.
Overview
4
4
years of professional experience
Work History
Customer Retention Specialist
Spectrum
03.2024 - Current
- Assisted residential customers with billing, service changes, and technical support.
- Retained customer accounts by providing solutions and explaining service benefits.
- Resolved escalated calls with professionalism and empathy, improving satisfaction.
- Consistently met or exceeded retention and performance goals.
Security Site Supervisor
Allied Universal Security Services
03.2022 - 02.2024
- Managed staff schedules and operations to ensure reliable coverage.
- Guided staff on handling diverse situations with professionalism.
- Produced reports and resolved issues while maintaining client satisfaction.
Customer Service Representative
FIS Global
08.2021 - 03.2022
- Qualified in strong leadership and conflict resolution skills.
- Handled account inquiries and resolved customer issues promptly.
- Improved customer satisfaction through clear communication and solutions.
- Promoted collaboration to ensure consistent quality service.
Education
Associate of Science - Business Administration
Pinellas Technical College
Saint Petersburg, FLSkills
- Customer Service & Call Center Support
- Account Retention & Conflict Resolution
- Escalation Management
- Verbal & Written Communication
- Technology & System Navigation
- Team Leadership & Training
Timeline
Customer Retention Specialist
Spectrum
03.2024 - Current
Security Site Supervisor
Allied Universal Security Services
03.2022 - 02.2024
Customer Service Representative
FIS Global
08.2021 - 03.2022
Associate of Science - Business Administration
Pinellas Technical College
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