Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashaunte Duncan

Forest Hill,MD

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
Edgewood, MD
12.2020 - Current
  • Assisted in the development of efficient and effective process protocols.
  • Provided support to team members in resolving process-related issues.
  • Conducted research on industry trends, best practices, and new technologies related to processes.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Conducted individual and group training sessions to teach basic computer skills.
  • Utilized multimedia tools such as videos, slideshows, audio recordings. to enhance classroom learning experience.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.

Online Grocery Pickup Team Lead

Walmart
Aberdeen, MD
05.2020 - 12.2020
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Performed daily temperature checks of freezers and refrigerators and documented results.
  • Ensured compliance with food safety regulations and standards.
  • Developed and implemented processes to optimize time management and ensure compliance with deadlines.
  • Monitored progress of projects, identified areas of improvement, and recommended solutions to improve efficiency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Team Lead Trainer

Texas Roadhouse
Fallston, MD
01.2017 - 05.2020
  • Conducted performance reviews to identify areas of improvement for team members.
  • Developed and implemented training programs for new team members.
  • Greeted customers and provided menus.
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Education

High School Diploma -

Edgewood High School
Edgewood, MD
05-2019

Some College (No Degree) - Business Administration And Management

Harford Community College
Bel Air, MD

Skills

  • Critical Thinking
  • Social Perceptiveness
  • Decision-Making
  • Computer Skills
  • Leadership
  • Analytical and Critical Thinking
  • Team Management
  • Time Management
  • Analytical Thinking
  • Communication
  • Conflict Resolution
  • Planning
  • Dependable and Responsible

Timeline

Process Assistant

Amazon
12.2020 - Current

Online Grocery Pickup Team Lead

Walmart
05.2020 - 12.2020

Team Lead Trainer

Texas Roadhouse
01.2017 - 05.2020

High School Diploma -

Edgewood High School

Some College (No Degree) - Business Administration And Management

Harford Community College

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Lashaunte Duncan