Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Brandon Lay

Cincinnati

Summary

Experienced professional with a strong foundation in process management and operational support. Continuously demonstrating expertise and readiness for career progression. Proven ability to optimize workflows and foster team collaboration for exceptional results. Recognized for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control. Successfully managed BHON operations for nearly 9 months from both PA and AM positions. Eager to take on this role to further advance career and continue making significant improvements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon Air
11.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • I help the AM that takes our shift over by setting the course of action needed to have a successful night. Relaying to the Tug drivers the times and location needed for our shift, coordinating to the other PA where to send their team to receive freight inside casterdeck, Also having the responsibility messaging AANCC with updates regarding the nights situations.
  • I built the BHON headcount roster and the Van roster which helps organization staff
  • Im still the only active PSA on BHON, almost a year.

Ramp Associate

AmazonAir KCVG
06.2022 - 11.2023
  • Operator of Kloader, Tug, Crew Transport, Verifier and Beltloader
  • Maintained optimal safety protections for personnel and aircraft
  • Using multiple different assets, the crew holds to accomplish the goal safe and efficient
  • Keeping a well-paced and motivating environment
  • I maintain team productivity with well-stocked and organized equipment
  • Resolved concerns using strong communication and conflict management skills combined with Amazon experience
  • Demonstrated positive approach to daily task and meets targets
  • Assisted team members to ensure smooth daily operations.
  • Coordinated with colleagues for timely completion of assignments.

Sergeant

United States Army
07.2017 - 10.2022
  • Heavy machine operation and transport
  • Transported ammunitions, troops and equipment
  • Conducted numerous operations with very strict instructions and hit times
  • (Squad Leader) Developed team communications and team building skills
  • Facilitates logistical flow of friendly forces supplies

Technician

Honda Beechmont
02.2014 - 03.2017
  • Calibrated and maintained and repaired equipment for reliable performance
  • Provided customers with verbal and written operating instructions for new equipment
  • Diagnosed errors and technical problems to determine proper solutions
  • Collaborated with technical teams and shared information across organization to build positive relationships with customers and co-workers
  • I suggested areas to setup equipment and place associated cords
  • I followed safety practices to safeguard against injuries and damage to property

Server

Beechmont Frishes Mainliner
01.2012 - 02.2014
  • Trained new servers in company policies, and guest service standards and best practices
  • Entered orders into computer system to coordinate with the kitchen staff
  • Managed orders and payment with POS system
  • Communicated realistic food preparation times and opinions on menu items to manage customer expectations

Education

Bachelor of Science - Gun Smithing

SDI Sonora Desert Institute
Arizona City, AZ
02-2025

HIGH SCHOOL DIPLOMA -

ANDERSON HIGHSCHOOL
01.2011

Skills

  • Customer service
  • Delivery driver
  • Self-discipline
  • Initiative
  • Teamwork
  • Quick thinking
  • Communication skills
  • Quality work under stress
  • Equal opportunity understanding
  • Safety management
  • Workflow management
  • Assignment delegation
  • Knowledge management
  • Excel spreadsheets
  • Critical thinking
  • Employee communications

Certification

  • Driver License
  • CDL (Class C)
  • GunSmith
  • Notary Public License - [State] Secretary of State or Equivalent Authority.

Military Service

United States Army, Sergeant, 07/01/17, 10/01/22, Heavy machine operation and transport., Transported ammunitions, troops, and equipment., Conducted numerous operations with very strict instructions and hit times., (Squad Leader) Developed team communications and team building skills., Facilitates logistical flow of friendly forces supplies.

Timeline

Process Assistant

Amazon Air
11.2023 - Current

Ramp Associate

AmazonAir KCVG
06.2022 - 11.2023

Sergeant

United States Army
07.2017 - 10.2022

Technician

Honda Beechmont
02.2014 - 03.2017

Server

Beechmont Frishes Mainliner
01.2012 - 02.2014

Bachelor of Science - Gun Smithing

SDI Sonora Desert Institute

HIGH SCHOOL DIPLOMA -

ANDERSON HIGHSCHOOL

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Brandon Lay