Deanna Johnson
Mesa,AZ
Overview
10
10
years of professional experience
Work History
Process Assistant
Amazon
01.2024 - Current
- Collaborated with team members to enhance workflow efficiency and accuracy.
- Supported training sessions for new staff on operational procedures and safety protocols.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Identified and resolved process issues to drive optimal workflow and business growth.
Call Center Representative
Ring Technology
01.2022 - 01.2024
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues effectively.
- Utilized CRM software to document interactions and track customer feedback.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
House Keeping Supervisor
Lindis Cleaning Service
01.2020 - 2022
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and organization.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Conducted quality control inspections, maintaining compliance with health and safety regulations.
Call Center Representative
Drivers Alert
01.2016 - 2019
- Collaborated with team members to enhance service quality and improve customer satisfaction scores.
- Adapted quickly to new products and services, providing accurate information to customers.
- Assisted in training new staff on call center protocols and best practices.
- Maintained up-to-date knowledge of company policies to ensure compliance during customer interactions.
- Implemented strategies for efficient call handling, reducing average response times.
Education
High School Diploma -
Deerfield Beach High
Deerfield Beach, FLSkills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Interpersonal communication strength
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Call handling
- Outbound and inbound calls
- Positive attitude
- Customer service
- Problem-solving
Timeline
Process Assistant
Amazon
01.2024 - Current
Call Center Representative
Ring Technology
01.2022 - 01.2024
House Keeping Supervisor
Lindis Cleaning Service
01.2020 - 2022
Call Center Representative
Drivers Alert
01.2016 - 2019
High School Diploma -
Deerfield Beach High