Amaya Williams

The role of a process assistant at amazon consists of tracking pickers progress and helping getting correct items for customer orders

• Identified and resolved process issues to drive optimal workflow and business growth.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.

• Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
• Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
• Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.