Summary
Overview
Work History
Education
Skills
Certification
Software
Websites
Timeline
Awards & Recognition
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LaShawn Blanks

LaShawn Blanks

Milwaukee,WI

Summary

IoT and Software Solutions Expert | Driver of Revenue | Leader of People | Technical Expert | Impact Driven | Growth Strategist | B2B Advisor | Business Operations Leader | Thought Partner | Leader Development

Overview

22
22
years of professional experience
5
5
Certificate

Work History

Senior Manager of Wireless Solutions Architects

U.S. Cellular
01.2020 - Current
  • Developed associates on new IoT, UCaaS, CCaaS and SaaS solutions
  • Lead team, sets goals, and measured performance metrics
  • Held monthly sales funnel reviews
  • Collaborated with various stakeholders to improve processes to help contribute to superior sales results
  • Collaborated with solution partners on new products and sales strategies
  • Year-over-year IoT and SaaS growth and 5+ years of hitting IoT targets
  • Assisted in responding to RFPs & RFI's
  • Onboarded enterprise customers in need of static IP and VPN

Wireless Solutions Architect (Pre-Sales Engineer)

U.S. Cellular
04.2012 - 01.2020
  • Consulted business customer on IoT, SaaS, UCaaS, & CCaaS solutions
  • Partnered internally with product group and externally with OEM & solution partners
  • Provided IoT training & development for Business reps
  • Onboarded enterprise customers in need of static IP and VPN

Technical Support Leader

U.S. Cellular
01.2005 - 04.2012
  • Supervised, coached, and train associates on new tools
  • Monitored network outages
  • Resolved and/or addressed more complex escalated customer problems to the NOC
  • Analyzed information to develop projects
  • 98% service level (SLA) on tickets

Senior Technical Support Specialist (Level 3)

U.S. Cellular
Waukesha, WI
03.2003 - 01.2005
  • Delivered high-level technical support for network and equipment issues, enhancing customer satisfaction.
  • Utilized data analytics tools to troubleshoot cellular network problems, improving resolution times.
  • Managed ticketing processes and followed up with customers, ensuring effective communication and issue resolution.

Education

Bachelor of Science - Business Management

University of Phoenix
Brookfield, WI

Associates of Applied Science - Criminal Justice

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Managing sales funnel
  • Associate development
  • Cross-functional team leadership
  • Data-driven decision making
  • IoT, SaaS, and UCaaS expertise
  • Industry 40 (Industrial IoT)
  • Smart Cities
  • Troubleshooting and problem resolution
  • Technical consulting
  • Strong technical acumen
  • Presentation skills
  • Strategic planning

Certification

  • CompTIA Cloud
  • Transport Protocols and Routing
  • LTE Architecture & 5G Core
  • Leading Culture (Skillsoft)
  • Leading by Motivating (Skillsoft)

Software

Microsoft Office 365

Salesforce

Visio

Adobe Premiere

Adobe Express

Websites

Timeline

Senior Manager of Wireless Solutions Architects

U.S. Cellular
01.2020 - Current

Wireless Solutions Architect (Pre-Sales Engineer)

U.S. Cellular
04.2012 - 01.2020

Technical Support Leader

U.S. Cellular
01.2005 - 04.2012

Senior Technical Support Specialist (Level 3)

U.S. Cellular
03.2003 - 01.2005

Bachelor of Science - Business Management

University of Phoenix

Associates of Applied Science - Criminal Justice

Milwaukee Area Technical College

Awards & Recognition

  • Pinnacle Club for Top Senior Manager in Sales (2022, 2023, 2024)
  • Top Sr Manager - IoT sales (9 of last 12 quarters)
  • 100%+ IoT results the last 7 years
  • 100%+ SaaS results the last 3 years

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