Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Timeline
Generic

LaShawn Smith

Spring Grove,VA

Summary

Accomplished manager with a strong background in administrative operations and client coordination. Expertise in supervising staff, managing vendor relationships, and implementing process improvements that align with organizational goals and enhance service quality.

Overview

2027
2027
years of professional experience

Work History

Administrative Operation of Civil Court Processes

Government
, Virginia
12.2023 - Current
  • Lead and oversee HR, finance, payroll, procurement, and administrative functions
  • Develop and manage the agency’s operating budget and financial reporting
  • Ensure compliance with local, state, and federal regulations and procurement laws
  • Serve as a key advisor to executive leadership on administrative and fiscal matters
  • Supervise staff, assign priorities, and support professional development
  • Manage contracts, vendor relationships, and purchasing processes
  • Oversee audits, financial reconciliations, and inmate fund operations
  • Improve processes, enhance efficiency, and support organizational goals

Management & Client Coordination Services Liaison

JSM Consulting
, VA
07.2016 - Current
  • Managed multiple client-facing projects simultaneously, ensuring timely delivery and adherence to quality standards.
  • Facilitated communication among clients, contractors, suppliers, and internal teams to ensure alignment.
  • Supported contract negotiations and vendor partnerships to enhance service delivery and reduce costs.
  • Tracked budgets, expenses, and account activity; delivered actionable insights and reports to leadership.
  • Coordinated onboarding and training initiatives to maintain consistent service delivery and operational adherence.
  • Developed documentation workflows and implemented process improvements to enhance operational efficiency.

Managed Care Coordinator

Private Duty
Hampton Roads, VA
04.2014 - Current
  • Coordinated comprehensive care plans that improved patient service delivery.
  • Facilitated communication between healthcare providers and patients to achieve effective treatment outcomes.
  • Reviewed insurance benefits to ensure patient access to essential services.
  • Assisted with scheduling appointments and follow-ups to maintain continuity in patient care.
  • Resolved coverage disputes efficiently with insurance companies.
  • Documented patient interactions and updates within electronic health record systems.
  • Collaborated with multidisciplinary teams to refine strategies for improved patient care.
  • Educated patients about available care options and community resources.

Telecommunications & Technical Client Support

Wireless Communications
2002 - 2014
  • Supported enterprise clients during mission-critical events by coordinating with technical teams to ensure service continuity.
  • Delivered tier I client support in high-volume environments, resolved issues promptly, and escalated risks to ensure client satisfaction.
  • Installed, configured, and maintained network hardware, including routers, switches, access points, and firewalls.
  • Conducted regular maintenance checks to identify potential issues or security risks in network configurations.
  • Maintained detailed records of tickets and documentation for account visibility and compliance.
  • Executed day-to-day duties accurately, prioritized tasks effectively, and met service goals consistently.
  • Collaborated with a diverse group of coworkers to achieve goals and address product-related issues.
  • Proposed innovative solutions that improved team collaboration and contributed to successful resolution of product-related issues.

Education

Certificate - VCIN

Virginia State Police
Virginia
01-2025

Certificate - Nursing Education

Tidewater Medical Training
Virginia
01-2019

Paralegal Studies -

Kaplan University

Skills

  • Project management
  • Contract management
  • Forecasting and inventory coordination
  • Account management and client relations
  • Customer advocacy and support
  • Onboarding and training
  • Health assessments coordination
  • Supply ordering efficiency
  • Database management practices
  • Network configuration expertise
  • Cross-functional collaboration
  • Risk identification and escalation
  • Team collaboration and support
  • Attention to detail in scheduling
  • Deadline management strategies
  • Verbal and written communication skills
  • Problem resolution techniques
  • Policy development and enforcement
  • Operational excellence initiatives
  • Regulatory compliance

Additional Information

Authorized to work in the United States, Based in Virginia, Strong interpersonal, organizational, and communication skills

Personal Information

Title: Administrative | Client Operations

Timeline

Administrative Operation of Civil Court Processes

Government
12.2023 - Current

Management & Client Coordination Services Liaison

JSM Consulting
07.2016 - Current

Managed Care Coordinator

Private Duty
04.2014 - Current

Telecommunications & Technical Client Support

Wireless Communications
2002 - 2014

Certificate - VCIN

Virginia State Police

Certificate - Nursing Education

Tidewater Medical Training

Paralegal Studies -

Kaplan University
LaShawn Smith