Lashawna Mccray
Philadelphia,PA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wendys
10.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Lexus Customer Service
Lexus
04.2015 - 09.2017
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Researched issues with shipments, product damage and incorrect product amounts.
Crew Member
Wendys
12.2014 - 02.2015
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Crew Member
Burger King
06.2010 - 10.2013
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Samuel Fels High School
06.2012
Skills
- Employee Scheduling
- Product and Service Knowledge
- Staff Management
- Money Handling
- Team Motivation
- Problem-solving abilities
- Client relationship management
- Inventory management
- Customer Service
- Conflict resolution
Certification
servsafe certified
Timeline
Assistant Manager
Wendys
10.2017 - Current
Lexus Customer Service
Lexus
04.2015 - 09.2017
Crew Member
Wendys
12.2014 - 02.2015
Crew Member
Burger King
06.2010 - 10.2013
High School Diploma -
Samuel Fels High School
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