LaShawna Tardy
Benson,NC
Summary
Experienced in claims management, paperwork processing, and payment handling. Dedicated customer service professional with a proven track record of organizing tasks, leading teams, and delivering solutions in fast-paced environments. Exceptional communication skills, active listening abilities, and problem-solving prowess ensure customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Two Men and a Truck
Raleigh, NC
04.2023 - Current
- Addressed inquiries, damage claims, questions and concerns, and payment issues.
- Managed documentation and paperwork, ensuring compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
PPG Paints
Raleigh
08.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered orders and maintained the cleanliness and organization of the store
Customer Service Representative (Remote)
FCR
Clayton, NC
07.2021 - 06.2022
- Assisted applicants by verifying documents and checking application statuses
- Conducted verification calls and responded to inquiries regarding application process
- Provided excellent support for customer concerns and issues in a remote setting
- Maintained detailed records of customer interactions, ensuring proper follow-ups
Front Desk Receptionist
Red Roof Inn Plus
Raleigh
04.2021 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check out process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed reservations and availability
- Liaise with housekeeping staff to ensure all rooms were up to par, cleaned and fully furnished to accommodate guests needs
- Collected room deposits, fees, and payments.
Head Cashier
Home Depot
Woodbridge, NJ
01.2012 - 02.2016
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
High School Diploma -
Rahway High School
Rahway, NJ06.2011
Skills
- Customer service excellence
- Time management & multitasking
- Data entry & paperwork management
- Conflict resolution & complaint handling
- Cash handling & payment processing
Timeline
Customer Service Representative
Two Men and a Truck
04.2023 - Current
Sales Associate
PPG Paints
08.2022 - 04.2023
Customer Service Representative (Remote)
FCR
07.2021 - 06.2022
Front Desk Receptionist
Red Roof Inn Plus
04.2021 - 09.2021
Head Cashier
Home Depot
01.2012 - 02.2016
High School Diploma -
Rahway High School