Lashawnda Gissendanner
Apopka,FL
Summary
Medical office professional with HIPAA-compliant handling of customer inquiries, accurate data entry, and payment processing. Manages prior authorizations, appointment scheduling, and benefit verification. Performs EOB review and claims processing. Experienced with Epic, eClinicalWorks, Cerner, Allscripts, and Praxis.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Contractor Customer Service Specialist
Arise Virtual Solutions
Orlando, FL
11.2024 - Current
- Guided customers in navigating website, placing orders, and resolving complaints to improve satisfaction.
- Responded to customer inquiries regarding product and service details, enhancing customer understanding.
- Adhered to Virtual Solutions scripts, policies, and quality standards to ensure consistent customer experience.
Pharmacy Member Services Representative
AdventHealth
Apopka , Florida
02.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding services.
- Processed payments for services and products, ensuring accuracy and compliance with company standards.
- Executed data entry tasks with precision, maintaining up-to-date and accurate company databases.
- Followed internal policies and regulations to uphold quality standards in customer service operations.
Contractor Customer Service Specialist (Remote)
Arise Virtual Solutions
Orlando, FL
03.2020 - 05.2024
- Delivered exceptional service to new and existing customers by addressing concerns and crafting tailored solutions.
- Reduced customer service wait times, leading to fewer complaints.
- Logged customer correspondence in CRM to ensure effective tracking of requests, problems, and solutions.
Clerk/Information Technician
STATE OF FL, DEPT. OF CORRECTIONS
Orlando, FL
03.2019 - 06.2020
- Reviewed court documents for completeness and accuracy, enhancing reliability of legal records.
- Reviewed offender sentence structures for clarity, clarifying obligations to ensure understanding and compliance.
- Processed probationers upon arrival at probation office, ensuring accurate documentation and compliance with court orders.
Education
Medical Assisting Diploma -
Sanford Brown Institute
Tampa, FLHigh School Diploma -
Leon King Sr High Dept of Education
Tampa, FLAssociate of Business Administration -
Seminole State College of Florida
Sanford, FLSkills
- High organizational skills
- Requesting prior authorizations
- Claim Processing
- Claims processing
- Claims processing
- HIPAA regulations
- Coverage/Benefit Verification
Certification
- Registered Medical Assistant AMT 1997-2000
Additional Information
Additional Career Related Experience
Morton Plant Mease Baycare Walk-in Clinic- Largo Florida 2012
Medical Assistant/Receptionist
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Protected medical office operations and integrity by keeping patient information confidential.
Brandon Family Medical Care- Brandon, FL 2010
Medical Receptionist
- Protected patients by observing strict HIPAA guidelines.
- Scanned insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Timeline
Contractor Customer Service Specialist
Arise Virtual Solutions
11.2024 - Current
Pharmacy Member Services Representative
AdventHealth
02.2024 - 11.2024
Contractor Customer Service Specialist (Remote)
Arise Virtual Solutions
03.2020 - 05.2024
Clerk/Information Technician
STATE OF FL, DEPT. OF CORRECTIONS
03.2019 - 06.2020
Medical Assisting Diploma -
Sanford Brown Institute
High School Diploma -
Leon King Sr High Dept of Education
Associate of Business Administration -
Seminole State College of Florida