LASHAWNDA THOMAS
Denver ,CO
Summary
Enthusiastic Leasing Consultant comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Rocky Mountain Communities
Denver , Colorado
12.2022 - 05.2023
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Used conflict resolution skills to quickly resolve issues among residents.
Amazon Flex Independent Contractor
Amazon Flex
Denver, CO
06.2020 - 12.2022
- Prepare and collect parcels for incoming orders into vehicle
- Handle, organize and secure packages with the utmost care
- Accomplish 100% on time delivery
- Verify each delivery against shipping instructions before delivery to customers
- Obey traffic laws and follow established traffic procedures
- Demonstrate exceptional customers service using fine-tuned interpersonal skills to appropriately represent the company.
Director of Sales and Marketing
Fairfield Inn & Suites Denver Aurora Medical
Aurora, CO
03.2019 - 01.2020
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success
- Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Managed sales promotions and marketing strategies on major social media sites.
Hotel Sales Manager
Sheraton Hotel & Resorts
Denver, CO
02.2018 - 01.2019
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance
- Attended and participated in conferences and trade shows to generate new leads, network and drive business
- Built relationships with customers and community to establish long-term business growth
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
High School Diploma -
East High School
06.1996
Skills
- Rapport and relationship building
- Performance tracking and evaluations
- Account management
- Lease Renewals
- Yardi Voyager
- App Folio
- Res Page
- Anyone Home
References
References available upon request
Certification
CPI Blue Card
Timeline
Leasing Consultant
Rocky Mountain Communities
12.2022 - 05.2023
Amazon Flex Independent Contractor
Amazon Flex
06.2020 - 12.2022
Director of Sales and Marketing
Fairfield Inn & Suites Denver Aurora Medical
03.2019 - 01.2020
Hotel Sales Manager
Sheraton Hotel & Resorts
02.2018 - 01.2019
High School Diploma -
East High School
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