LaShawnda Wilson
Sumter,SC
Overview
1
1
Certification
8
8
years of professional experience
Work History
Economic Service Worker
South Carolina Department of Social Services
Bishopville, SC
08.2023 - Current
- Processed SNAP cases promptly to ensure clients received benefits without interruptions.
- Input and updated client information in the DSS system to ensure accuracy.
- Answered calls from clients seeking interviews for SNAP benefits.
Office Manager/Administrative Assistant
One Carolina Transit
Sumter, SC
09.2020 - 11.2023
- Managed daily office operations and ensured smooth workflow processes.
- Coordinated schedules and meetings for staff and management teams.
- Oversaw office supply inventory and maintained procurement records.
- Managed incoming and outgoing calls with Logisticare. Organized and filed paperwork systematically. Assisted in coordinating employee hiring processes. Served as primary contact between facility and company. Handled the sending and receiving of faxes and mail. Maintained office organization and efficiency.
Customer Service Advocate
Alorica- United Healthcare
Saint Joseph, MO
04.2023 - 06.2023
- Answered and made outbound calls to support members with Medicare and retirement needs, ensuring access to necessary information.
- Assisted customers with inquiries about health insurance plans and benefits, providing clear and accurate guidance.
- Resolved customer complaints using effective communication and problem-solving skills, enhancing customer satisfaction.
- Answered calls and made outbound calls to assist members with their Medicare and retirement needs.
Correctional Officer
SCDC
Rembert, SC
11.2019 - 09.2020
- Supervised and ensured wellbeing of inmates while overseeing their daily duties.
- Supervised inmate activities, ensuring adherence to facility regulations and safety protocols.
- Conducted regular inspections of premises to maintain security and safety standards.
- Managed inmate behavior using effective communication and conflict resolution strategies.
Office Manager
One Carolina Transit
Sumter, SC
08.2018 - 11.2019
- Managed communication with Logisticare through incoming and outgoing calls. Organized and filed paperwork systematically. Helping with the hiring process of employees. Acted as liaison between facility and company to facilitate communication. Sent and received faxes and mail. Maintained office organization and efficiency to support business operations.
- Coordinated schedules and meetings for staff and management teams.
- Prepared and distributed internal communications and reports to employees.
- Managed communication with Logisticare through incoming and outgoing calls. Organized and filed paperwork systematically. Helping with the hiring process of employees. I am a contact for the facility and the company. Sent and received faxes and mail. Maintained office organization and efficiency to support business operations.
Dispatcher/Supervisor
Sacred Heart Transportation
Sumter, SC
05.2018 - 08.2018
- In this position I dispatched drivers, managed the main office and I also was the HR representative. Processed all paperwork that had to go through Logisticare. Maintained comprehensive records on trips per patient, ensuring accurate documentation. Processed gas receipts for accurate record-keeping. Created and maintained logs for Logisticare operations. Reviewed and processed employee time sheets for payroll accuracy. Tracked all employee-related issues and packets.
- Coordinated transportation schedules for efficient route management.
- Communicated with drivers to ensure timely pickups and deliveries.
- Monitored vehicle locations using GPS tracking systems.
Mailroom Clerk
SourceHOV
Columbia, SC
04.2018 - 06.2018
- Separated and processed refunds for accurate scanning.
- Managed outgoing shipments, ensuring timely delivery to various locations.
- Managed outgoing shipments to ensure timely delivery.
- Operated mail processing equipment to handle correspondence efficiently.
Education
High school diploma -
Lee Central High School
Bishopville, SCSkills
- Healthcare vocabulary
- Medical Terminology
- Case Coordination
- Client Interaction
- Client relations
- Client Support
- Customer support
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- IT proficiency
- Windows (4 years)
- Documentation review
- Data entry accuracy
- Administrative support
- Organizational skills
- Office Management
- Receptionist
- Reception duties
- Time Management
- Management Experience
- Leadership Experience
- Effective Communication
- Writing Skills
- Computer skills
- Client Support
- Office software
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Economic Service Worker
South Carolina Department of Social Services
08.2023 - Current
Customer Service Advocate
Alorica- United Healthcare
04.2023 - 06.2023
Office Manager/Administrative Assistant
One Carolina Transit
09.2020 - 11.2023
Correctional Officer
SCDC
11.2019 - 09.2020
Office Manager
One Carolina Transit
08.2018 - 11.2019
Dispatcher/Supervisor
Sacred Heart Transportation
05.2018 - 08.2018
Mailroom Clerk
SourceHOV
04.2018 - 06.2018
High school diploma -
Lee Central High School